Order-to-Cash Process Analyst

Job Description

Key Responsibilities

• Facilitate the elicitation of business, functional and finance-specific requirements, particularly across the Order-to-Cash (O2C) lifecycle (billing, invoicing, credit risk, collections, cash application, revenue-related processes).
• Conduct interviews and workshops with Finance SMEs, Commercial teams, Customer Operations and Technology stakeholders to understand current-state issues and future-state needs.
• Develop and maintain a detailed Requirements Traceability Matrix, ensuring full alignment between financial requirements, solution design and delivery.
• Conduct deep-dive analysis of current O2C processes, identifying inefficiencies, control gaps, system limitations and opportunities for optimisation.
• Produce detailed as-is process maps covering the end-to-end O2C cycle and all upstream/downstream dependencies (e.g. contract setup, pricing, finance controls, reporting).
• Work with Finance and Operations teams to co-create future-state process flows, ensuring alignment with business objectives, system capabilities and transformation outcomes.
• Collate supporting documentation (process narratives, decision logs, data flows) to build a shared understanding of the process landscape.
• Bridge the gap between business finance stakeholders and technical delivery teams, translating O2C requirements into functional solution inputs.
• Support Solution Architects in validating that designs meet finance compliance needs, customer requirements and operational feasibility.
• Assist with UAT planning and execution for O2C changes by preparing test scenarios, validating outputs and coordinating stakeholder participation.
• Support transition to BAU and Finance Operations, including handover documentation, training content, process guides and knowledge transfer sessions.
• Support the Change Lead by identifying the impacts of O2C process and system change across teams and roles.
• Contribute to training development by detailing what is changing in financial operations, why, and how it will impact daily activities.
• Provide clear and concise communication materials that help stakeholders understand upcoming O2C changes and benefits.
• Build strong working relationships with Finance SMEs, Credit & Collections, Billing, Commercial, Technology and external vendor partners.
• Facilitate cross-functional collaboration, ensuring alignment between business needs, solution design and delivery timelines.
• Act as a trusted advisor to Finance stakeholders, challenging assumptions and ensuring decisions are data-driven and aligned to the broader transformation goals.

Knowledge, Skills and Behaviours

Essential

• Excellent oral and written communication skills (within team, company, partners and customers).
• Excellent written and spoken English communication skills.
• Proficiency in business process modelling tools and techniques.
• Strong analytical and problem-solving skills.
• Experience in similar process mapping projects within relevant industries.
• A proven ability to collaborate with cross-functional teams, subject matter experts and stakeholders to ensure alignment and accuracy in documenting processes.
• Ability to work as a team in an international environment.
• Ability to keep thorough reports on the progress of process mapping activities, milestones achieved and any potential roadblocks encountered.
• Between 3 and 5 years' experience.
• Lean Six Sigma.

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.