ORS CSU Agent

ORS CSU Agent

FT / PT Status – Full Time
Benefits Eligibility – This position is eligible for a full benefits package
Salary – $20.31 Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Josh Stover | jstover@utah.gov | 801.538.4251
Application Deadline – 9/23/2026

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you!

Experience a positive work-life balance, with a Monday through Friday (8am - 5pm) work schedule and excellent benefits!

Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children.

The Customer Service Unit (CSU) in the Taylorsville ORS office is looking for dedicated people to work as ORS Agents (Compliance Agent I). They are responsible for answering phone calls from clients and providing case and policy related information while utilizing strong customer service skills.

Key Responsibilities

• Provides exceptional customer service to clients over the phone.
• Educates and explains case actions, policy, and procedures in a clear and concise manner.
• Responds to client inquiries while complying with ORS policy and procedures.
• Conducts research to analyze facts and apply knowledge of the Office of Recovery Services rules, regulations, and policies.

Qualifications
A successful candidate for a CSU ORS Agent position has:

• Exceptional customer service skills
• Strong communication skills in verbal and written form
• Telephone etiquette skills
• Excellent typing skills
• The ability to enter data into a computer system accurately, using computer software programs including web based, spreadsheet, and word processing.
• The ability to interpret, clarify, explain, and apply agency policy and procedures, business practices, federal and state laws and regulations.
• The ability to stay focused while working in a fast-paced work environment.

About the Role

Location – 4315 S 2700 W, Taylorsville, UT 84129
Background Check Required – You must successfully pass a criminal history check
Drug Test Required – No
Schedule Code – B - Competitive Career Service -Employment in this position requires a probationary period

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
The primary mission of Utah Office of Recovery Services is to promote responsibility. We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. For more information, click here!

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.

Supplemental Information

• Only individuals invited to interview will be notified.
• All applications must be submitted online. Resumes emailed or faxed will not be accepted as an application.
• For internal candidates, use your utah.gov email when applying for this position.

The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.