Orthodontic Dental Assistant

We are looking for an experienced and talented Orthodontic Dental Assistant (Virtual Client Success Manager) to join our team. This individual will be responsible for managing and growing active and lapsed accounts within an assigned territory, the Virtual Client Success Manager drives retention, engagement, and revenue through strategic account planning and consistent outreach using Salesforce. This role builds strong client relationships by understanding business needs, tailoring SureSmile solutions, and serving as a trusted advisor. Key responsibilities include coordinating with internal teams, addressing and escalating customer concerns, delivering product training, and identifying opportunities to maximize account potential and long-term growth.

• Foster and maintain strong, long-term client relationships to drive satisfaction, loyalty, and increased engagement across active, lapsed, and lost SureSmile accounts.
• Educate customers on SureSmile products, best practices, and value-driving workflows to help them achieve their goals.
• Lead onboarding for new and existing customers, ensuring smooth setup, implementation, and early success with SureSmile products.
• Monitor customer health, proactively identify risks, and address issues before they escalate to prevent churn.
• Answer and place calls as required to support customers and internal teams.
• Leverage data insights to understand account trends, identify at-risk customers, and develop strategies that enhance satisfaction and retention.
• Maintain consistent, proactive communication with clients across multiple channels to track progress, gather feedback, and provide updates.
• Target assigned accounts effectively using pre-call planning and research to drive meaningful engagement.
• Maintain strong daily discipline to manage and prioritize an assigned book of business.
• Collaborate with internal teams and maximize internal resources to strengthen retention and account outcomes.
• Demonstrate deep knowledge of the full SureSmile product suite to provide informed guidance and recommendations.
• Stay organized and prepare thoroughly for client interactions by planning calls in advance.
• Lead structured, purposeful client conversations that deliver value and address customer needs.
• Work independently with strong self-discipline to manage daily workload and account activities.
• Log all activities, tasks, and interactions accurately in Salesforce to ensure visibility and accountability.
• Maintain a mindset of curiosity and continuous learning to support professional development and improved performance.
• Make quick, informed decisions that support customer retention and move sales opportunities forward.
• Understand each account’s business, challenges, and goals to reduce churn and drive long-term success.
• Prepare for one-on-one meetings with management to ensure alignment on strategy, progress, and performance.
• Understand key performance standards and consistently deliver strong, measurable results.
• Additional responsibilities as assigned

Who You Are - Qualifications

• Bachelor’s degree in business or other related area, or significant industry experience required
• 0-5+ years of client success and/or client care experience required
• Active dental assistant, orthodontic assistant, or dental hygienist licensure/certification is preferred but not required.
• Current Healthcare Provider CPR or BLS certification is beneficial but not required. Candidates with relevant experience are encouraged to apply.
• A proven track record of client success and/or client care experience preferred.
• Experience in account management, customer success, or a similar client-facing role.
• Strong ability to build and maintain long-term customer relationships and drive engagement and retention.
• Proficiency with Salesforce or comparable CRM systems for account tracking, planning, and data analysis.
• Skilled in customer training, onboarding, and communicating product value.
• Strong analytical and problem-solving abilities to identify risks, interpret trends, and create action plans.
• Excellent communication and organizational skills, with the ability to lead structured client conversations and manage multiple accounts.
• Self-directed and disciplined, able to make informed decisions and work independently.
• Demonstrated ability to collaborate with cross-functional teams to support customer and business goals.
• Commitment to continuous learning and professional growth.
• Experience with dental or medical technology products is a plus.
• Knowledge of sales and marketing strategies preferred
• Ability to travel up to 10%

How We Lead the DS Way - Key Leadership Behaviors

• Actively articulates and promotes Dentsply Sirona’s vision, mission and values.
• Advocates on behalf of the customer.
• Promotes high performance, innovation and continual improvement.
• Consistently meets Company standards, ethics and compliance requirements.
• Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.

The hourly compensation for this role in the states of North Carolina and South Carolina is $36/hr. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.