Regional Financial Coordinator | Full-Time | Remote
MUST HAVE DENTAL/ORTHODONTIC AR/BILLING EXPERIENCE
Location: Remote, Philippines-based preferred
Schedule: Full-Time | U.S. Business Hours
Compensation: $7-$8 USD/ Hour
Type: Long-Term | Full-Time
About the Role
We are hiring Bilingual Regional Financial Coordinators to support patient account management for Client, a DSO based in Texas. This role is focused on working with patient accounts, following up on delinquent balances, and helping patients understand next steps related to their account. The ideal candidate is fluent in English, comfortable making outbound calls, and has experience in healthcare, billing, insurance, patient ledgers, or account follow-up.
What You’ll Do
- Patient Account Follow-Up
- Call patients to follow up on delinquent accounts
- Discuss outstanding balances professionally and respectfully
- Help patients understand account status and payment next steps
- Document all call outcomes and follow-up notes accurately
- Follow established scripts and account follow-up processes
Financial Coordination Support
- Review patient ledgers and account details
- Identify account balances, payments, adjustments, and insurance activity
- Flag discrepancies or unclear account issues for review
- Support the team with organized account documentation
- Help maintain accurate patient financial records
Required Experience
- Dental or orthodontic billing experience
- Experience with outbound calling or patient/customer account follow-up
- Strong communication skills by phone
- Comfortable discussing balances or delinquent accounts
- Strong attention to detail and documentation habits
- Professional, patient, and calm communication style
- Able to work full-time during U.S. business hours
- Experience reviewing patient ledgers
- Understanding of insurance payments, adjustments, balances, and account aging
- Experience with collections, AR follow-up, or payment coordination
- Experience using healthcare practice management systems or CRM tools
What Success Looks Like
- Patients are contacted consistently and professionally
- Delinquent accounts are followed up on according to process
- Account notes are accurate and complete
- Patient communication is respectful and clear
- Issues or discrepancies are escalated appropriately
- The team has reliable support managing patient account follow-up
Who This Role Is Best For
- This role is best for someone who:
- Is fluent in Spanish and English
- Is comfortable making phone calls
- Has experience with patient accounts, billing, or financial follow-up
- Communicates with empathy and professionalism
- Is organized and detail-oriented
- Wants a stable, long-term full-time role
To Apply
Please submit the following:
1. A viewable link to your updated resume
2. A short paragraph describing your experience with:
- Spanish/English communication
- Patient account follow-up
- Billing, insurance, or healthcare support
3. Any healthcare, dental, or financial systems you have used
Subject Line: Bilingual Financial Coordinator – [Your Full Name]
If you are bilingual in Spanish and English and have experience supporting patient accounts or healthcare billing, we would love to hear from you.