Orthopedic Rehab Assistant

Fully Remote • Brookfield, CT 06804

• Salary Range: $31.00 - $31.00 Base+Commission/month
• Job Shift: Day

JOB DESCRIPTION

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Title: Orthopedic Rehab Assistant – Patient Monitoring
Department: Clinical Services
Reports To: Orthopedic Rehab Assistant Team Lead
Location / Work Environment: Remote
Worker Classification: W-2
FLSA Status: Non-Exempt
Job Level: Standard

Job Purpose

The Orthopedic Rehab Assistant is a licensed PTA who provides remote therapeutic monitoring (RTM) services to post-orthopedic surgery patients using the PortableConnect (PC), delivering follow-up care under the plan of care (POC) established by the supervising physical therapist and communicating consistently with that PT on each patient's progress, in accordance with applicable state practice acts. The role ensures patients have a safe, positive experience while fully complying with their prescribed treatment plan, helping them achieve reduced pain, increased range of motion, strength, and functional activity tolerance through individualized, patient-centered care and education.

Key Responsibilities

Essential Duties

• Support licensed Physical Therapists by monitoring patients utilizing ROMTech technology, providing follow-up RTM care under the established plan of care, and encouraging adherence to prescribed treatment plans

• Provide patient support through audio and visual communication tools in a professional, compassionate, and patient-centered manner.
• Respond to patient questions, concerns, and rehabilitation-related inquiries within the scope of Physical Therapist Assistant licensure.

• Educate patients on the benefits, proper use, and importance of ROMTech devices, post-operative rehabilitation principles, and recovery expectations to promote treatment compliance and engagement.

• Monitor patient treatment sessions and identify potential workflow, technical, or patient-related concerns for appropriate escalation. Recognize and escalate clinical red flags, changes in patient condition, adherence concerns, and device-related issues to the supervising Physical Therapist and appropriate teams.

• Maintain accurate, timely, and compliant documentation of patient interactions, treatment activities, communications, and patient progress within EHR and other designated systems. Route documentation for supervising PT review and co-signature when required by applicable state law, payer requirements, or organizational policy.

• Support compliance with HIPAA, payer requirements, and other applicable healthcare regulations and organizational policies.
• Collaborate with clinical, operational, and cross-functional teams to support patient outcomes and efficient service delivery.

• Track and support key performance indicators related to patient adherence, engagement, satisfaction, program success, and clinical outcome measures including treatment participation, pain reporting, and patient-reported functional outcomes.

• Assist in identifying barriers to patient participation and communicate appropriate concerns to supervising clinicians.

• Communicate patient progress, status changes, and potential needs for reassessment or plan of care modifications to the supervising Physical Therapist in accordance with applicable state practice acts and organizational policies.

Other Functions

• Participate in team meetings, training programs, and continuous improvement initiatives.
• Assist with workflow enhancement and process improvement efforts.
• Support onboarding and training of new team members as needed.
• Performs other related duties as assigned to support operational and business needs.

Qualifications

JOB QUALIFICATIONS

Skills and Abilities

Required

• Strong verbal and written communication skills.
• Excellent interpersonal and patient engagement skills.
• Empathetic, patient-centered approach to care delivery.
• Knowledge of HIPAA and patient confidentiality requirements.
• Strong organizational, documentation, and time-management skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving and critical-thinking abilities.
• Knowledge of PTA scope of practice, PT/PTA supervision requirements, and applicable state practice acts.
• Strong clinical judgment and critical-thinking skills within the PTA scope of practice.
• Ability to balance patient engagement, quality outcomes, and productivity expectations.
• Proficiency with EHR systems, CRM platforms, healthcare technology, and Microsoft Office applications.

Preferred

• Knowledge of Durable Medical Equipment (DME).
• Familiarity with insurance, reimbursement, and authorization processes.
• Experience supporting telehealth, virtual care, or patient monitoring programs.
• Solution-oriented approach with a focus on patient engagement and outcomes.
• Clinical experience supporting post-operative orthopedic rehabilitation and functional recovery.
• Experience working in telehealth, virtual rehabilitation, or technology-enabled care environments.

Work Experience Requirements

Required

• One (1) year or more of experience in physical therapy, rehabilitation services, patient monitoring, or a related healthcare environment.

Education Requirements

Required

• Associate degree from an accredited Physical Therapist Assistant program.

Preferred

• Additional coursework or specialized training in telehealth, rehabilitation technology, patient engagement, or related disciplines.

License and Certification Requirements

Required

• Active Physical Therapist Assistant (PTA) license in good standing.
• Ability to obtain and maintain additional state licensure where required to support patient care operations.
• Working knowledge of PTA licensure requirements, practice standards, and supervision requirements applicable to assigned patient populations.

Preferred

• Multi-state Physical Therapist Assistant licensure.
• Residence in a Physical Therapy Licensure Compact member state.

Physical Demands and Working Conditions

Office Environment

• Ability to sit at a computer terminal for extended periods of time.
• Moderate office noise including telephone conversations, virtual meetings, and computer audio.
• While performing the duties of this position, the employee may regularly be required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and other office equipment.
• Specific vision abilities required by this role include close vision associated with computer-based work.
• Regular and predictable attendance is required.
• Ability to maintain a professional workspace suitable for patient interactions and virtual communications.
• Ability to participate in scheduled patient interactions, team meetings, and occasional rotating weekend or holiday coverage as business needs require.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.