Outbound Appointment-Setting Team Leader

About Skyleads

Skyleads is a Digital Growth Agency that combines marketing, CRM systems and lead management to help businesses dominate their markets. We are a team of more than 20 people, including digital marketers, developers, designers, social media managers, video editors, and call center agents. We work with service-based businesses in the United States and Europe.

The role

Our call center works for dental practices across the United States. People see our online ads and fill in a short survey. Our agents then call them to book a consultation with the dental practice (our client).

We are looking for a Team Lead to help our team of five English-speaking agents improve four key results: how fast we call new leads, how many leads answer, how many book an appointment, and how many attend it.

This is an outbound appointment-setting team. Our leads have asked for information, but many do not answer, hesitate about the price or forget their appointment. Your job is to lead our agents and make sure we reach these leads quickly, book their appointments and help them get to the practice.

You will coach the team, run script drills, review calls, analyse the numbers and improve every step of the process, from the first call to confirmations, attendance and no-show recovery.

You will not have a personal calling quota.

You will report directly to the founders.

You will have the authority to change scripts, workflows and schedules, and to take part in hiring and performance decisions.

What you will do

Coach the team

• Run daily script drills and role-plays covering openings, qualification, price objections, booking and confirmation calls.
• Review call recordings every day and give each agent specific feedback.
• Create an improvement plan for each agent and follow it up every week.

Improve the numbers

• Track, for each agent, how fast new leads are called, how many answer, how many book and how many attend.
• Find where leads are lost and test improvements to call times, follow-up calls, scripts, reminders and confirmation calls.
• Keep what works and make it the standard for the whole team.

Run daily operations

• Make sure new leads are called within minutes and every follow-up happens on time.
• Make sure all lead records in GoHighLevel are accurate.
• Set daily, weekly and monthly targets and hold the team accountable for them.

Manage the team and clients

• Approve agents' days off and plan shift coverage so that every client is always covered.
• Assign agents to new clients when they join.
• Train and onboard new agents.
• Respond to client requests through ClickUp.
• Work with our account managers and the dental practices to check the outcome of each appointment.

Tools

Our agents call and manage leads in GoHighLevel. Client requests and team tasks are managed in ClickUp. Our custom dashboard shows all the statistics you will need, and our development team keeps improving it. If you need something that is not there yet, they will build it for you.

What you need

• At least 4 years of experience leading an outbound appointment-setting or sales team. Experience leading only inbound support teams is not enough.
• Proven experience coaching agents through call reviews, drills and one-to-one feedback.
• Excellent spoken and written English. You will communicate with US dental practices.
• A results-driven approach: you can read the numbers, identify problems and opportunities, and use them to improve performance.
• Availability Monday to Friday, 16:00–00:00 Athens time.

Strong advantages

• Experience in appointment setting for dental or medical practices.
• Knowledge of GoHighLevel and ClickUp.
• Experience in appointment setting for leads from Meta or Google ads.

What we offer

• Fully remote, full-time work, 16:00–00:00 Athens time.
• €1,400–€1,800 per month, depending on experience.
• A monthly bonus based on the team's show-up results.
• A team of five agents and a dashboard with detailed performance data.
• Direct collaboration with the founders and real authority to shape the department.

How to apply

Answer the questions and upload your CV on our website