Outbound Call Center Team Lead

We are looking for an experienced and performance-driven Team Lead to lead our IT, DE and TR sales team — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. Responsibilities Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit Monitor daily performance dashboards, identify trends, and implement corrective actions quickly Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations Set clear sales targets and ensure consistent accountability across the team Analyze team performance and provide clear reporting and insights to management Foster a culture of ownership, transparency, high performance, and continuous improvement Ensure compliance with internal processes, quality standards, and company policies 2+ years of experience leading sales or call center teams of 10+ people Fluent English is required Turkish at B1 level or higher is required Knowledge of German or Italian, even at a basic level, will be considered a valuable asset. Strong analytical skills with confidence in working with KPIs, dashboards, and performance metrics Proven ability to coach, motivate, and develop high-performing sales teams Excellent communication, leadership, and organizational skills Ability to thrive in a fast-paced, performance-driven environment Experience in iGaming, sales, or customer retention is a strong advantage Competitive salary with performance-based bonuses 100% fully remote (if Belgrade hire then hybrid) Full onboarding and ongoing leadership development International, supportive, and high-performance working environment Clear opportunities for career growth within the business