Operations Team Lead

Operations Team Lead Join a global software company developing mission-critical communication and digital workflow solutions for public safety, transportation, utilities, and enterprise organizations. Apply here! We usually respond within three days Role description: Operations Team Lead Guide for efforts to improve existing infrastructure and ensure the SLA of the platform is kept in line with the current agreed SLA targets; Review periodical / critical platform KPIs; coordinate corrective and improvement actions in case of anomalies; Provide Level 3 on-call support Handle received escalations from Operations or other internal/external sources Team Management Manage and lead a team of Operations Engineers Support in defining roles and responsibilities inside the team. Delegate tasks to ensure objectives are met Maintain and improve SmartMS Operations processes and guidelines Provide estimations of effort and dates for platform updates and communicate them to relevant stakeholders according to the communication plan. Train and coach team members Enforce the adherence to the company's quality processes and procedures Ensure current workload and task allocation is aligned with the existing resource level Be responsible for the implementation and the testing of upgrades and live launches Be responsible for overall platform SLA, monitoring and security Actively participate in the recruitment process: identify, assess and hire new team members In terms of communication the Operations Team Lead will: Act as the main contact point for SmartMS Operations. Maintain close working relationships with development, support, marketing, and management teams. Participate in periodical status meeting about product roadmap and team status report. Organize project specific meetings with internal teams Escalate to management when needed as per current management guidelines Qualifications: Demonstrated leadership abilities and solid experience in managing teams and processes Linux experience (preferred RedHat) of minimum 5 years Database Administration: MySQL Networking: TCP/IP protocols and network architecture Virtualization solutions Basic telecommunications concepts and protocols Any or more of the following would be highly appreciated: CCNA certification SQL certification and experience Knowledge SIR/RTP VmWare/KVM) knowledge Department IT Locations Bucharest Remote status Hybrid About Sales Consulting As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs. Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges. We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth. Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.