Location: Remote, Philippines
Schedule: Monday through Friday, US Eastern Time
Base Compensation: $1,200 USD per month
On-Target Earnings: $1,700 to $1,900 USD per month
Stretch Earnings: $2,500+ USD per month
ABOUT THE ROLE
We are a growing US-based marketing agency seeking an experienced Telemarketing Manager to lead a remote team of outbound callers in the Philippines.
Our callers contact US businesses to identify decision-makers who are genuinely open to receiving commercial cleaning quotes. We are scaling toward 25 or more callers and need a hands-on manager who can improve production while protecting lead quality.
This is not an administrative-only position. You will actively monitor the calling floor, review calls, coach agents, manage attendance, diagnose performance problems, and take responsibility for measurable team improvement.
RESPONSIBILITIES
• Manage approximately 15 to 30 remote telemarketing agents
• Run a brief daily kickoff meeting before calling begins
• Monitor attendance, punctuality, availability, and dialer activity
• Track calls, human answers, conversations, opportunities, lead quality, and productivity
• Listen to live and recorded calls throughout the day
• Identify weak openings, poor objection handling, unclear communication, and false-interest leads
• Determine whether performance problems originate from the callers, script, training, data, dialer, or qualification process
• Provide direct daily coaching to underperforming agents
• Conduct weekly one-on-one performance reviews
• Train and onboard new callers
• Recommend when agents require additional training, a formal warning, or removal
• Verify that submitted opportunities meet our qualification requirements
• Maintain documented coaching and performance records
• Submit a concise end-of-day performance report
• Recommend controlled tests to improve team performance
• Maintain a professional, accountable, and energetic team culture
PERFORMANCE EXPECTATIONS
You will be responsible for improving:
• QA-approved opportunities per caller
• Caller consistency and attendance
• Dialer utilization
• Conversation quality
• Objection-handling ability
• Contact-to-opportunity conversion
• Client acceptance rate
• New-hire ramp-up speed
• Coaching consistency and accountability
You must be comfortable holding agents accountable, identifying the root cause of performance problems, and making clear recommendations when someone is not meeting expectations.
REQUIREMENTS
• At least two years of outbound telemarketing or call-center experience
• At least one year of experience supervising an outbound team
• Experience directly managing at least 10 callers
• Strong spoken and written English
• Experience reviewing calls and coaching appointment-setting or sales agents
• Strong understanding of dialer metrics, conversion funnels, and agent productivity
• Ability to diagnose performance problems using call recordings and operational data
• Comfortable using Slack, Google Sheets, CRMs, and dialer reporting systems
• Reliable computer, professional headset, stable internet, and backup internet access
• Quiet and professional home workspace
• Available to work a full US Eastern Time shift, Monday through Friday
Experience with B2B appointment setting, commercial services, VICIdial, Primo Dialer, or similar platforms is strongly preferred.
COMPENSATION
• $1,200 USD monthly base compensation
• Expected on-target earnings of $1,700 to $1,900 USD per month
• Exceptional managers can earn $2,500 or more per month
• Performance bonuses are based on independently verified improvements in team production and lead quality
• Bonuses are not based solely on raw appointment volume
• Long-term opportunity with increased compensation and responsibility as the team grows
HOW TO APPLY
Apply through LinkedIn with your resume and a brief summary covering:
• Your outbound telemarketing management experience
• The largest team you have directly managed
• The dialers and reporting systems you have used
• Your experience coaching underperforming callers
• A measurable improvement you produced in a previous role
Shortlisted candidates will be asked to submit a two-minute Loom video answering:
- How would you coach an agent whose prospects later deny agreeing to an appointment?
- Which performance metrics would you review every day?
- How would you determine whether poor performance is caused by the data, dialer, script, caller, or training?
- How do you decide whether an underperforming caller needs additional coaching or termination?
We are looking for a hands-on manager who can take ownership of the calling floor, develop callers, protect lead quality, identify operational constraints, and produce measurable improvements.