Outpatient Admissions Coordinator

Fully Remote • Franklin, TN 37067

• Level: Experienced
• Position Type: Full Time
• Education Level: 4 Year Degree
• Category: Health Care

Why You Will Love Working with Us!

What we offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Position Summary

The Admissions Coordinator will respond to incoming telephone inquiries, oversee subsequent communications, and actively coordinate multiple phases of the admission process for clients seeking behavioral health services.

Relationships and Contacts

Within the organization: Maintains frequent and close working relationships with executive directors, office coordinators, National Director of OP Admissions, Regional Supervisors, Leads, and peers.

Outside the organization: Maintains frequent contact and builds appropriate relationships with potential clients, families, referral partners, and vendors as needed/directed.

Position Responsibilities

Essential Responsibilities

1. Offers empathetic and knowledgeable assistance to individuals seeking behavioral health services, including providing information, answering questions, and ensuring a supportive experience.
2. Demonstrates effective communication skills to connect with callers creating trust and understanding during the initial conversation.
3. Collects relevant details about the client’s needs, symptoms, and preferences, assessing what services align with the client’s requirements.
4. Adheres to predefined call procedures ensuring consistency/efficiency including following up with clients as needed to maintain continuity and quality of service.
5. Ensures smooth admissions by effectively communicating with key admissions decision-makers and various stakeholders, coordinating information, addressing concerns, and facilitating collaboration.
6. Assists clients in understanding their insurance coverage and financing options including explaining benefits, costs, and payment arrangements.
7. Guides clients and their families through treatment choices highlighting the advantages of specific facilities and address any barriers to accessing care.
8. Determines appropriate level of care by assessing client’s clinical needs during pre-admission screenings.
9. Coordinates tours and admissions by organizing schedules, providing necessary information, and ensuring a smooth transition for clients.
10. Delivers exceptional service by remaining well-informed through continuous education and diligent reading of relevant materials.

Additional Responsibilities

1. Functions within the guidelines of the company’s Code of Ethics and in accordance with corporate compliance.
2. Assists in promoting and ensuring that the mission, goals and objectives of the Odyssey Eating Disorder Network are understood and actively supported by the employees.
3. Adheres to company policies, procedures, rules, and regulations, implementing regularly.
4. Attends and completes all training within assigned time frames as required by the facility.
5. Writes clearly, informatively, and effectively.
6. Performs other duties as assigned.

Qualifications

Minimum Requirements

Education and Experience
Position requires bachelor’s degree or equivalent in combined education and experience. Position requires a minimum of 2 years of experience in a behavioral healthcare setting, preferably with clients with mental health challenges. Admissions experience in a fast-paced environment, strongly preferred.

Physical Requirements
• While performing the duties of this job, the employee will be required to communicate with peers/general public, clients, and/or vendors.
• Job performance will require the ability to sit or remain stationary for extended periods of time.
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move 25 pounds

Skill Competencies
• Demonstrates strong problem solving and analytical skills.
• Demonstrates excellent organizational and time management skills.
• Demonstrates excellent verbal and written communication skills.
• Fosters teamwork, a positive work environment, and demonstrates collaborative skills working with a variety of groups.
• Demonstrates knowledge and experience with maintaining and securing medical records including HIPAA, Quality Assurance reviews, and ROI consents.
• Demonstrates strong customer service orientation and experience successfully resolving client and/or family questions or concerns.
• Demonstrates experience maintaining accurate reports related to census, time, and attendance, etc.
• Proficient with computer software applications including Outlook, Word, and use of standard office equipment. Advanced knowledge of Excel preferred.
• Performs duties independently, responsibly, with an elevated level of integrity, and the ability to exercise sound judgment and discretion.

Odyssey Behavioral Healthcare, LLC provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Odyssey Behavioral Healthcare reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”