Part Time - Client Experience Specialist

About Premier Sport Psychology Premier Sport Psychology is a contract-based sport and performance psychology practice serving professional athletes, collegiate programs, corporate organizations, and individual clients across the Twin Cities and beyond. Our reach spans NFL, NBA, WNBA, MLB, PWHL, and USA Olympic teams, Power 4 collegiate athletic departments, and high-performing corporate organizations. We are growing — and the right Client Experience Specialist will be a direct contributor to that growth. This role sits at the front door of Premier’s individual practice. How you represent us in every conversation shapes whether someone becomes a client. About this role This is not a passive administrative role. Premier Sport Psychology is seeking an experienced, warm, and results-oriented Client Experience Specialist to serve as the first point of contact for individuals seeking sport psychology and mental performance services. You will be the voice of Premier for people who are often making a significant decision — reaching out for help with performance, mental health, or both. Your ability to listen well, communicate Premier’s value clearly, and guide someone from inquiry to appointment is what drives individual session growth. This role combines three equally important functions: delivering an exceptional intake and scheduling experience, proactively converting inbound inquiries and outbound leads into completed appointments, and supporting the staff with client-facing materials and business development coordination. The right person is genuinely service-oriented — someone who follows up because they care about connecting people to the right support. What you’ll do Client intake and scheduling: Serve as the first point of contact for all inbound calls, emails, and inquiries from individuals seeking Premier’s individual session services Conduct warm, professional intake conversations that help prospective clients feel heard, understood, and confident in taking the next step Match prospective clients to the right provider based on their needs, goals, availability, and fit Schedule initial appointments accurately and efficiently, confirming all details with clients and providers Manage the intake pipeline — tracking inquiries, follow-up status, and scheduling outcomes in Premier’s systems Handle rescheduling, cancellations, and waitlist management with professionalism and care Lead conversion and practice growth: Proactively follow up with inbound inquiries that did not convert to a scheduled appointment — by phone, email, or both Work through Premier’s existing lead database to re-engage past inquiries and individuals who expressed interest but did not schedule Have confident, consultative conversations about Premier’s services — addressing questions, reducing hesitation, and helping prospective clients take the next step Identify patterns in why inquiries don’t convert and surface those insights to leadership Collaborate with the Vice President of Clinical Services on outreach initiatives that support individual session volume Client work and business development support: Prepare and format client-facing materials including proposals, capability presentations, program overviews, and follow-up documents Support the development and maintenance of the new business pipeline including tracking outreach, preparing outreach assets, and organizing prospect materials Assemble and customize materials for specific client conversations or proposals using existing brand assets and templates Maintain an organized system for client documents, proposals, and BD assets so materials are accessible and current Assist with research on prospective clients, industries, or opportunities as directed Required qualifications 2–4 years of experience in a customer-facing role requiring phone communication, relationship-building, and follow-through — healthcare, fitness, wellness, or similar settings A warm, confident, and professional phone presence — can put someone at ease quickly and guide a conversation without being pushy Highly organized — can manage a pipeline of leads and follow-ups without letting things fall through the cracks Genuine interest in sport, mental health, or performance psychology — can speak credibly about why someone might benefit from Premier’s services A self-starter who follows through independently Preferred qualifications Experience in a healthcare, mental health, or wellness practice — familiarity with intake processes, scheduling systems, and patient/client communication Experience in an inside sales, lead follow-up, or client development role Familiarity with CRM, scheduling, or practice management software Background in sport, psychology, counseling, kinesiology, or a related field Experience working with athletes or in sport-adjacent organizations This is a great fit if you Have a proven, warm phone presence — you have done this professionally and people feel heard and trusted when they talk to you Follow up with persistence and without pressure — because you genuinely want to help, and it comes across that way Are organized and follow through — nothing slips, leads are tracked, and callbacks happen when you say they will Handle objections calmly and redirect with care when conversations don’t go the way you planned Can speak about sport psychology and mental performance with real enthusiasm Are a collaborative team player who communicates proactively with providers, KAMs, and leadership Premier Sport Psychology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. To request an accommodation, please contact us through our BambooHR portal.