Part-Time Customer Experience Associate 2

MERIT is looking for a Seasonal, Part-Time, Customer Experience Associate to join our best-in-class Customer Experience team. The part-time role will primarily focus on day-to-day customer-related inquiries across emails, chat, and all social platforms.

Hours may vary from 10-29 hours per week. This role is required to work during holidays, evenings and weekends, as needed. This is a seasonal position and is scheduled to end on January 8, 2027.

Responsibilities:


Provide inbound customer support via email, chat, and all social platforms
Assist all customers and potential customers in a kind and professional manner using company procedures
Assess all in-bound tickets to accurately and efficiently address customer's specific needs while maintaining a strong customer focus
Respond to all customer comments and DMs across social platforms in a timely and customer focused manner
Place orders and process refunds using company systems
Work collaboratively with external and internal teams on cross-functional projects, product launches and updates related to customer service
Qualifications:


Required 2+ years experience in Customer Service across various channels (email, chat, social, etc.)
Required expertise in Gladly (or similar) and Shopify
Proficiency with Google Suite, Microsoft Office Suite, and slack (preferred)
Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari)
Proficiency with all Social platforms (Instagram, TikTok and Meta)
Extensive knowledge of customer support best practices
Proven ability to resolve challenging customers issues promptly and de-escalate customer concerns
Experience working efficiently with a remote workforce, with the ability to be self-directed
Reliable internet and laptop computer

Skills

2+ years experience in Customer Service across various channels including email, chat, and social platforms, with expertise in Gladly or similar systems and Shopify, proficiency with Google Suite and Microsoft Office Suite, knowledge of customer support best practices, and ability to resolve challenging customer issues and de-escalate concerns.

Gladly or similar, Shopify, Google Suite, Microsoft Office Suite, web browsers including Explorer, Firefox, Chrome and Safari, and all social platforms including Instagram, TikTok and Meta.