Part-Time Customer Service Support (OMNI) for a Media Company
- Hiring from
- Philippines
- Work type
- Remote
- Posted
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MRF 550568
Campaign Training - 10/26/2026
Kindly be reminded that the training duration is 8 hours
Requirements
1 Year of Experience
Software/platforms required: Zendesk, Chargebee, and Slack
Skills and Experience Required:
Core Technical & Tool Skills:
Helpdesk Proficiency: Prior hands-on experience using Zendesk (or similar ticketing systems) to handle email support and apply macros efficiently.
E-Commerce Engine Knowledge: Familiarity with Shopify for checking order statuses, tracking shipments, updating customer records, and issuing refunds.
Subscription Management: Experience navigating subscription platforms like Chargebee to manage recurring billing, payment method updates, and cancellations.
Internal Communication: Competency using Slack for team messaging, daily updates, and real-time escalations.
Functional & Soft Skills:
Written Communication: Exceptional written English skills, with an ability to communicate with empathy, clarity, and precision.
Problem-Solving & Accuracy: Strong troubleshooting skills for handling billing discrepancies, address updates, and damaged shipments.
Customer Focus: Ability to maintain a friendly, supportive tone while guiding retail customers with product inquiries and recommendations.
Preferred Experience:
Prior background in e-commerce retail support or publication/subscription-based customer service.
Experience handling seasonal spikes in inquiry volume.
Responsibilities
Role Overview
The Buffer Customer Service Support Agent delivers front-line support across our e-commerce retail and publication storefronts. This role handles order tracking, subscription billing management, returns processing, and product recommendations while maintaining high customer satisfaction standards.
Key Responsibilities
Omnichannel Support: Manage and resolve incoming customer inquiries via email and contact forms efficiently.
Order Management: Lookup customer accounts, track order statuses, update shipping addresses prior to fulfillment, and process full/partial refunds.
Subscription & Billing Care: Update credit card details, manage recurring billing preferences, and process annual subscription renewals or cancellations.
Returns & Replacements: Arrange replacement items for goods damaged during transit and refund.
Product Guidance: Assist customers with product recommendations regarding publications, handbooks, calendars, and curated lifestyle goods.
Internal Collaboration: Use real-time messaging tools for daily check-ins, team communication, and urgent escalations.
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
Click Here
Your First 30-60-90 Days at LTVplus: What to Expect
Campaign Training - 10/26/2026
Kindly be reminded that the training duration is 8 hours
Requirements
1 Year of Experience
Software/platforms required: Zendesk, Chargebee, and Slack
Skills and Experience Required:
Core Technical & Tool Skills:
Helpdesk Proficiency: Prior hands-on experience using Zendesk (or similar ticketing systems) to handle email support and apply macros efficiently.
E-Commerce Engine Knowledge: Familiarity with Shopify for checking order statuses, tracking shipments, updating customer records, and issuing refunds.
Subscription Management: Experience navigating subscription platforms like Chargebee to manage recurring billing, payment method updates, and cancellations.
Internal Communication: Competency using Slack for team messaging, daily updates, and real-time escalations.
Functional & Soft Skills:
Written Communication: Exceptional written English skills, with an ability to communicate with empathy, clarity, and precision.
Problem-Solving & Accuracy: Strong troubleshooting skills for handling billing discrepancies, address updates, and damaged shipments.
Customer Focus: Ability to maintain a friendly, supportive tone while guiding retail customers with product inquiries and recommendations.
Preferred Experience:
Prior background in e-commerce retail support or publication/subscription-based customer service.
Experience handling seasonal spikes in inquiry volume.
Responsibilities
Role Overview
The Buffer Customer Service Support Agent delivers front-line support across our e-commerce retail and publication storefronts. This role handles order tracking, subscription billing management, returns processing, and product recommendations while maintaining high customer satisfaction standards.
Key Responsibilities
Omnichannel Support: Manage and resolve incoming customer inquiries via email and contact forms efficiently.
Order Management: Lookup customer accounts, track order statuses, update shipping addresses prior to fulfillment, and process full/partial refunds.
Subscription & Billing Care: Update credit card details, manage recurring billing preferences, and process annual subscription renewals or cancellations.
Returns & Replacements: Arrange replacement items for goods damaged during transit and refund.
Product Guidance: Assist customers with product recommendations regarding publications, handbooks, calendars, and curated lifestyle goods.
Internal Collaboration: Use real-time messaging tools for daily check-ins, team communication, and urgent escalations.
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Click Here
Your First 30-60-90 Days at LTVplus: What to Expect