Partner Program Manager at JoomPulse

JoomPulse is an AI analytics tool for Mercado Livre and Shopee sellers, providing insights into the most profitable products and fastest-growing categories — helping sellers boost their profits with data-driven decisions. JoomPulse is one of the key businesses of Joom Group, an international tech-centric group of e-commerce companies that was founded in 2016 in Latvia. Joom Group also includes the following businesses: Joom, a global cross-border marketplace; JoomPro, the first and only end-to-end cross-border B2B marketplace; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. We are looking for a Partner Program Manager (JoomPulse's Affiliate Program) who will be scaling partner-driven revenue and transforming the partner program into JoomPulse's largest growth engine. Responsibilities Design and optimize the complete partner journey end-to-end: recruitment, onboarding, certification, activation, retention, and reactivation Build and operate partner infrastructure, including Academy, partner CRM, attribution systems, reporting, directory, and community programs Define and own partner program KPIs, activation metrics, productivity benchmarks, and retention frameworks Analyze partner performance, identify growth opportunities, and drive continuous improvements through experimentation and automation Implement scalable workflows using CRM, no-code, automation, and AI tools Work cross-functionally across marketing, sales, support, and leadership teams to align the partner program with broader company goals Experience managing partner, affiliate, channel, ambassador, or community programs Proven experience building growth (marketing and/or sales) systems in fast-paced, ambiguous environments with competing priorities and tight deadlines Strong understanding of partner economics, attribution, funnel management, and lifecycle analytics Proven ability to build scalable operational systems and growth programs from the ground up Strong analytical skills with hands-on experience in spreadsheets, reporting, and performance tracking Experience with CRM, automation, and AI tools (e.g., HubSpot, Make, n8n, FirstPromoter, Airtable, Google Sheets) Fluent English Preferred Experience in B2B SaaS partner programs management Knowledge of the Brazilian e-commerce ecosystem (Mercado Livre, Shopee, seller communities) Compensation package: base salary and performance-based bonuses Office-first: flexible hours with a possibility to work remotely 52 days per year, paid annual leave Care & Wellbeing: extended health insurance (including dental care), daily meal allowance, and 100% paid sick leave AI-first approach: licenses and access to a wide range of AI tools Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work