Partner Relationship Manager

Apply Job Type Full-time Description At ClassLink , we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning. We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day. Our team is driven by purpose and grounded in three core values: Strive to Grow - always learning, improving, and innovating. Deliver Worthwhile Experiences - for our users, our partners, and each other. Contribute with Heart - putting people first in everything we do. These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you. The Partner Relationship Manager serves as a strategic partner to ClassLink's technology partners, leading partner relationships, integration coordination, and lifecycle management to ensure successful onboarding, certification, and long-term engagement. This role partners closely with Product, Engineering, Customer Success, Sales, and other cross-functional teams to coordinate technical integrations, resolve complex issues, manage partner initiatives, and continuously improve the partner experience. Success in this role requires strong relationship management, project coordination, technical aptitude, and problem-solving skills, enabling the delivery of seamless partner integrations, operational excellence, and a scalable partner ecosystem that supports ClassLink's growth and customer success. Responsibilities: Become a subject matter expert on ClassLink products, services, partnership models, and the K-12 education technology landscape. Own the partner lifecycle for an assigned portfolio, including outreach, discovery, onboarding, technical integration, certification, launch readiness, ongoing relationship management, and strategic partnership reviews. Build trusted relationships across executive, business, technical, implementation, support, and customer-facing teams within partner organizations. Lead and project manage SSO and roster integrations by coordinating requirements, testing, dependencies, timelines, documentation, and launch readiness with internal and external stakeholders. Translate integration requirements and technical information into clear next steps for both technical and non-technical audiences. Understand each partner’s business model, goals, customer needs, and operational structure; identify opportunities to improve adoption, engagement, efficiency, and mutual value. Troubleshoot partner issues, identify root causes, coordinate escalations, manage expectations, and drive issues to resolution with clear ownership and follow-through. Maintain proactive, consistent communication while efficiently managing a high-volume workload that may include 75+ emails per day, meetings, integration milestones, requests, deadlines, and competing priorities. Lead presentations, webinars, training sessions, discovery calls, and partnership reviews with confidence and strong facilitation skills. Collaborate cross-functionally with Product, Engineering, Integrations, Client Services, Marketing, Legal, Finance, and other teams to support partner and company objectives. Maintain accurate partner records, contacts, milestones, risks, action items, and opportunities in Salesforce and other operational systems. Create and improve partner programs, documentation, workflows, and scalable processes; contribute to special initiatives and mentor team members as needed. NOTE : This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as assigned to meet the ongoing needs of the organization Requirements Experience & Education 5+ years of experience managing B2B SaaS or EdTech partners or strategic accounts, including responsibility for technical onboarding, integration projects, ongoing relationship management, and issue resolution. Strong understanding of the K-12 EdTech ecosystem, including how districts evaluate, purchase, implement, secure, and support digital applications and how vendors integrate with SIS, LMS, rostering, and identity platforms. Proven success owning complex, external-facing projects and managing multiple partners, priorities, deadlines, and escalations in a fast-paced environment. Bachelor’s degree required Project management certification (PMP, CAPM, or similar) is strongly preferred. Technical & Business Acumen Production coding is not required, but candidates must be technically curious and comfortable reading integration documentation, understanding data flows, discussing endpoints and authentication, troubleshooting at a functional level, and coordinating with engineers. Working familiarity with SSO and rostering concepts, including SAML, OAuth/OIDC, OneRoster, APIs, SIS, LMS, identity and access management, authentication, and secure data exchange; ability to learn ClassLink-specific processes quickly. Strong business acumen and the ability to connect technical implementation decisions to partner operations, customer impact, financial models, risk, and long-term strategy. Strong analytical and problem-solving skills, including the ability to investigate issues, ask the right questions, identify root causes, and recommend practical solutions. Proficiency with Microsoft Office, Google Workspace, Salesforce, Monday.com, or similar business and project management tools; experience using AI or automation to improve workflows is a plus. Communication & Relationship Management Excellent written and verbal communication skills, with the ability to make complex or technical information clear, accurate, and actionable. Strong presentation, facilitation, and storytelling skills; comfortable presenting to small groups, large audiences, technical teams, and executive stakeholders. Natural relationship builder who enjoys connecting with people and companies, earning trust, listening carefully, and creating shared solutions. Demonstrated ability to influence without authority, navigate difficult conversations, manage expectations, and collaborate across organizational boundaries. Work Style & Availability Self-directed, accountable, highly organized, and effective in a virtual work environment; comfortable working independently while staying closely connected to a collaborative team. Energized by a fast-paced, evolving environment and able to manage ambiguity, shifting priorities, high-volume correspondence, and time-sensitive partner needs. Genuine passion for EdTech, partnership work, and problem-solving, with a desire to make an indirect but meaningful difference in the lives of educators and students. Curious, adaptable, service-minded, and willing to learn; able to balance empathy for partners with sound business judgment and company priorities. Willingness to tavel up to 25% of the time. Benefits: Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays Parental Leave : 12 weeks fully paid for all parents Retirement : 401(k) with 0.5:1 company match Comprehensive Health Coverage : Medical, dental, and vision plans Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance Perks: Volunteer Time Off: Give back through ClassLink Cares paid volunteer days Lifelong Learning: Tuition reimbursement for continued education Growth & Development: Coaching and internal programs to support career and personal growth Supportive Culture: A workplace that values curiosity, compassion, and continuous learning Connection & Community: Annual company retreats and team events with bright, fun coworkers At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow. ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com . Salary Description 70,000.00-80,000.00 plus bonus