Partner Success Manager (Belgium)

Partner Success Manager (Belgium) As Partner Success Manager, you own adoption, retention, and value realization for a portfolio of customers in the Benelux. We are Last Mile Solutions With 340.000 charging stations, 1.6 million charging cards we are active in 22 countries. Last Mile Solutions is Europe’s largest independent e-mobility platform. We enable CPOs, MSPs, energy companies, fleets, and automotive partners to scale EV charging operations and transactions seamlessly. Our mission is to simplify the energy transition and turn energy into value. To accelerate our growth in the Benelux, we are hiring an experienced Partner Success Manager who understands the e-mobility ecosystem and knows how to drive measurable partner value. Our core values Empowering Connections Exploring with Purpose Owning our Impact Your role As Partner Success Manager, you own adoption, retention, and value realization for a portfolio of partners in Belgium. You are not a traditional Account Manager. You are a strategic advisor who understands EV charging operations, roaming, energy transactions, and SaaS platform dynamics, which expertise you translate into partner success. Your success is measured by: Net Revenue Retention (NRR) Churn prevention Platform adoption & transaction growth Customer satisfaction (CSAT/NPS) What you will do Drive customer value and measurable outcomes Co-create success plans with partners, translating their strategic goals into clear KPIs and measurable outcomes. Track value realization (usage, performance, ROI) and proactively steer accounts to ensure targets are achieved. Use data and health signals to identify risks early and take action to prevent churn. Lead proactive account engagement Act as the primary point of contact for operational and day-to-day stakeholders. Build strong relationships with both operational users and key decision-makers to ensure alignment with business objectives. Conduct structured Quarterly Business Reviews (QBRs) focused on impact, insights, and opportunities. Increase product adoption and platform utilization Drive adoption of core and advanced platform capabilities to maximize partner value. Identify underutilization and guide partners on best practices, optimizations, and new use cases. Translate product capabilities into tangible operational and financial benefits. Support renewals and expansion Safeguard renewals by demonstrating clear and ongoing value. Identify upsell and cross-sell opportunities based on partner maturity and evolving needs and collaborate closely with Partner Management to convert these opportunities. Act as the voice of the partner Capture structured product feedback and market insights, feeding them back to Product and Development teams. Coordinate with support and internal teams to ensure timely resolution of issues and a seamless customer experience. Collaborate cross-functionally Work closely with Sales, Solutions, Product, and Support teams to ensure a smooth handover post-deal and long-term partner success. Contribute to improving internal processes, success playbooks, and scalability as the organization grows. What you bring Experience 3+ years of experience in SaaS and ideally as well in e-mobility. Strong understanding of: CPO/MSP business models Roaming ecosystems Charging hardware and e-mobility product portfolios Energy transactions and billing structures Experience managing B2B accounts in a structured portfolio model. Experience with data-driven account management (health scores, churn signals, KPIs). Skills Strong consultative mindset, value-driven rather than sales-driven. Ability to translate technical platform capabilities into business impact. Excellent stakeholder management skills (operations to executive level). Analytical and structured in approach. Native in Dutch, fluent in English. (French is a plus). Bachelor’s or Master’s degree, or equivalent level demonstrated through professional experience and commercial responsibility (Economics, Engineering, Energy, Business, or similar). Why join us? Be part of Europe’s leading EV charging and energy transaction platform. A dynamic and innovative work environment in a rapidly evolving industry. Work with a team of dedicated, inquisitive and trusted professionals. Professional growth opportunities and resources to support your career. Competitive compensation and benefits Attractive salary Bonus scheme Pension plan (partly paid by the employer) Company car Access to an employee equity participation program. 25 vacation days and 13 ATV days (based on Fulltime work regime) Hybrid work model Ready to make a difference? Apply! If you have any questions, please reach out to recruitment at [email protected] *A VOG (Certificate of Conduct)/Screening will be part of the recruitment procedure. Department Commercial Role Customer Success Management Locations Brussels Remote status Hybrid About Last Mile Solutions The world is in energy transition. Energy transactions are becoming increasingly complex. We lead the journey to a sustainable world by turning energy into value. Founded in 1997 Co-workers ~200