Partner Success Specialist

The Partner Success Specialist is responsible for delivering an exceptional experience for sub-affiliate partners by ensuring campaigns run smoothly, partner inquiries are resolved efficiently, and operational excel l en ce is maintained throughout the partnership lifecycle. This role exists to make our partnerships work in practice: campaigns launched on time, tracking and attribution trusted, questions answered accurately and quickly, and issues resolved before they cost us revenue and goodwill. YOUR CHALLENGE: Act as the primary operational contact for publishers , resolving day-to-day quer ies accurately and within g agreed response times . Serve as the operational coun terparty on campaigns , with the Strategic Partnership Manager retaining commercial ownership of the relationshi p . Own campaign delivery end-to-end : launches, tracking changes, creative and offer updates, and change requests , coor dinating whoever i s required to land them on schedule. Identify risks to campaign performance or partner satisfaction early and driven them to resolution s before them impact retention. Lead Customer Relationship Management (CRM) platform operations and coordination, including following case escalation best practices . Act as the first line on partner-reported data and attribution issues : rep roduce the pro blem, triage it , characterize it accur ately, and e s calate to Data Operation s with the detail needed to act . Own the resolution clock and the partner-facing narrative from the momen t an issue is raised until the partner confirms it is closed. Develop a working understanding of how data flows from operator platforms through our tracking, reporting, and BI environment, sufficient to hold a credible technical con ve rsation in both directions. Translate technical findings into clear, concise updates for partners, building confidence through accura cy and transparen c y . S pot recurring patters across partners and raise them as systemic issues rather than handling them one ticket at a time. S hephard new partners from agreement through compliance to first live campaign, owning the cycle time and keeping every party moving. Work with Comp liance to keep onboarding progressing, surfacing blockers ear ly rather than letting them sit. Support invoice verification and revenue collection with Finance & Data Operations, investigating discrepancies and driven them to closure . Track aged and disputed balances and chase them to resolution alongside Finance. Maintain accurate documentation of partner interactions, campaign changes , and operational processes. Identify and implement workflow improvements that reduce cycle time , re move manual effort, or improve the partner experience . Feed partner-side feedback to the Product team as concrete, prioritized input. TO DO IT, YOU WILL NEED: 2–4 years of experience in affiliate marketing, partnership management, customer success, account management, or performance marketing operations. Demonstrated comfort working with performance data: able to interrogate reporting independently, spot anomalies , and form and test a hypothesis about a discrepanc y . Hands-on experience with BI or analytics environment (Power BI, Looker, Tableau, or equivalent). Excellent communication skills , with a track record of explain ing technical findings to non-technical audiences. Exceptional organizational skills and the ability to hold many open threads without dropping any . P roactive and solution-focused , comfortable owning an outc ome cross-functionally across teams . Experience in affiliate marketing, iGaming, or performance marketing. Experience in two-side marketplaces, platforms or ad-tech businesses , particularly on the supply side (publisher side). Exposure to invoice reconciliation or revenue assurance .