Partnerships, Communications & Marketing Manager

Help build the UK's leading peer support charity

Reports to: CEO

Contract: Freelance initially (21 hours per week), with the intention of moving to payroll.

Hours: Ideally Monday, Tuesday & Thursday (flexible)

Location: Remote (Oxfordshire desirable)

Rate: £250–£300 per day, depending on experience

Future opportunity: This role is being recruited on a three-day-per-week basis initially, with the potential to increase to four days per week as the charity grows and subject to funding.

Start Date: September 2026 (or earlier if available)

Apply via: LinkedIn

Candidate Pack: https://canva.link/hz945k6qyju9apf

About Been There:

Been There is a UK charity providing safe, one-to-one peer support for adults affected by eating disorders and body image challenges.

Through our trained volunteer Peer Mentors, we connect people with someone who has lived through similar experiences, helping them feel understood, supported and less alone.

We've spent the last few years building strong foundations: a clinically supported service, robust safeguarding processes, an experienced volunteer network and a digital platform designed to safely deliver peer support.

Now we're entering our next stage of growth.

We're looking for an exceptional Partnerships, Communications & Marketing Manager to help us reach more people, build meaningful partnerships and establish Been There as the UK's leading peer support charity.

The Opportunity:

This isn't a traditional marketing role.

We're looking for someone who enjoys building relationships, spotting opportunities and creating communications that inspire people to take action.

You'll work directly with the CEO, helping shape Been There's voice while leading the partnerships, communications and marketing activity that helps us recruit volunteers, support more people, increase awareness and strengthen fundraising.

This is an opportunity to build something.

As Been There grows, you'll help shape the communications function, line manage our Volunteer Content Creator and play a key role in how the charity develops over the coming years.

What you'll help us achieve:

Over the next 12 months you'll help us:

• Recruit 80 volunteer Peer Mentors
• Support over 200 Mentees
• Build strategic partnerships that increase referrals and awareness
• Create and deliver recruitment, awareness and fundraising campaigns
• Grow Been There's profile and reach
• Help shape the voice of Been There
• Support the long-term growth of the charity

Key Responsibilities:

Partnerships & Growth

• Develop and build strategic partnerships that increase awareness of Been There and help recruit Peer Mentors and Mentees.
• Identify opportunities to develop referral pathways, collaborations and partnerships that support the charity's growth.
• Build and nurture relationships with healthcare organisations, charities, universities, corporate partners, ambassadors and community organisations.
• Represent Been There at networking events, conferences and partnership meetings.
• Work closely with the CEO to identify and develop new opportunities that support the charity's long-term strategy.

Marketing & Campaigns

• Lead the planning and delivery of integrated marketing campaigns that support Been There's strategic objectives.
• Create campaigns that recruit volunteer Peer Mentors, encourage adults to access support and increase awareness of Been There.
• Develop marketing plans aligned with organisational priorities.
• Monitor campaign performance and use insights to continually improve engagement and impact.
• Identify opportunities to extend campaign reach through partnerships, media opportunities and collaborative working.

Communications

• Lead Been There's communications across all external channels.
• Write compelling copy that reflects Been There's values, impact and tone of voice.
• Produce newsletters, website content, fundraising communications, partnership materials and campaign messaging.
• Work closely with colleagues, Peer Mentors and Mentees to safely and ethically share lived experience stories.
• Review and approve external communications to ensure consistency and quality.

Community Engagement

• Help build an engaged community of Peer Mentors, Mentees, supporters, ambassadors and partners.
• Support the planning and delivery of events, awareness campaigns and community initiatives.
• Develop creative ways to encourage long-term engagement with Been There.

PR & Profile Raising

• Identify opportunities to increase Been There's profile through media, podcasts, speaking opportunities, awards and partnership announcements.
• Build relationships that strengthen Been There's reputation and increase awareness of our work.

Leadership

• Line manage and support our Volunteer Content Creator and expanding team.
• Work collaboratively with freelancers, volunteers and external partners.
• Help shape and develop Been There's communications function as the charity grows.

Person Specification:

Essential

We're looking for someone who is equally comfortable thinking strategically and delivering day-to-day activity.

You'll have:

• Exceptional writing, editing and storytelling skills.
• Experience developing and delivering successful marketing, communications or engagement campaigns.
• Experience building partnerships with external organisations.
• Experience managing people, volunteers or freelancers.
• Excellent relationship-building and networking skills.
• Strong project management and organisational skills.
• Experience reviewing campaign performance and using insights to improve future activity.
• The ability to work independently, prioritise effectively and manage multiple projects.
• Degree (or equivalent experience) in Marketing, Communications, Public Relations, Business or a related discipline.

Desirable

• Experience working in the charity, healthcare or not-for-profit sector.
• Fundraising communications experience.
• PR and media relations experience.
• Experience working with ambassadors or influencers.
• Experience recruiting volunteers through campaigns and partnerships.
• Understanding of eating disorders, body image challenges or lived experience services.

Who will thrive in this role?

You'll enjoy this role if you:

• Love turning ideas into action.
• Build relationships naturally.
• Write with warmth, clarity and purpose.
• Are proactive and resourceful.
• Enjoy working in a small, ambitious organisation where your ideas genuinely shape what happens next.
• Want to help build something with lasting impact.

Why join Been There?

This is an opportunity to play a key role in the next stage of Been There's growth.

You'll work directly with the CEO, have genuine influence over how the charity develops and see the direct impact of your work on the people we support.

If you're looking for a role where you can combine partnerships, communications and marketing to help change lives, we'd love to hear from you

Equality, diversity & inclusion:

We are committed to building an inclusive organisation that reflects the communities we serve. We welcome applications from people of all backgrounds, and we particularly encourage those with lived experience of mental health challenges or peer support to apply. If you require any adjustments during the recruitment process, please let us know.