Parts Interpreter - CC

About the Role

We are seeking a motivated and customer-focused Parts Interpreter to join our Parts Department. This role is responsible for ensuring technicians and internal departments receive the correct parts in a timely manner, while delivering exceptional customer service and maintaining accurate inventory processes. The successful candidate will work closely with Service, Pre-Delivery, and Warehouse teams to support the efficient operation of the dealership.

Key Responsibilities

• Interpret and source parts requested by technicians and internal departments
• Order parts accurately and efficiently to meet operational requirements
• Respond to phone enquiries in a professional and timely manner
• Provide excellent customer service to internal and external stakeholders
• Support the Service Department with the timely supply of required parts
• Liaise effectively with the Service, Pre-Delivery, and Warehouse teams
• Assist with internal business requirements as needed
• Unpack stock orders and maintain a clean, organized parts department
• Receive and process incoming parts orders, branch transfers, and supplier deliveries
• Load and unload incoming and outgoing goods safely and efficiently
• Maintain accurate inventory and stock records
• Complete additional duties as directed by management

Essential Skills

• Strong work ethic and positive, can-do attitude
• Excellent customer service and stakeholder management skills
• Strong written and verbal communication skills
• High level of attention to detail and accuracy
• Ability to follow processes and procedures consistently
• Professional presentation and commitment to delivering quality work
• Intermediate Microsoft Office 365 skills
• Experience using ERA Systems
• Honest, reliable, and punctual

Essential Experience

• Minimum of 1 year of experience in automotive dealership parts sales and parts interpreting
• Experience working within a dealership parts department environment
• Knowledge of automotive parts identification and ordering processes

Desirable Qualifications

• Current Forklift Licence

Key Behaviours

• Builds productive working relationships
• Collaborates effectively across departments
• Demonstrates a commitment to shared learning and continuous improvement
• Values diversity and inclusion
• Communicates clearly and professionally
• Demonstrates resilience and adaptability
• Takes ownership and follows through on commitments
• Delivers results while maintaining high standards
• Exercises sound judgement and professionalism
• Supports team objectives and business goals

Industry Experience

• Automotive dealership parts sales and interpreting experience required

Systems & Tools

• Microsoft Office 365
• ERA Systems

Application Requirement

• Only candidates with relevant automotive dealership parts interpreting experience and who complete all application questions will be considered.

Technical Requirements:

• Equipment is self-provided

  Computer:

• RAM: 8GB

• CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)

• HDD/SDD: 512 GB

• Operating System: Windows 11 Home or Pro

  Accessories:

• Power Backup: Powestation, Powerbank, UPS, etc.

• Extra Display: Secondary/External Monitor

• Audio & Video: Noise-Cancelling Headset + Web Cam

  Internet:

• Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.

Contractor Perks & Rewards:

• 20 Paid Time Off

• Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).

• Annual Trip – connect with the broader Wingman community in person.

• Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.

• Access to a Network – collaborate with fellow contractors and onshore specialists.

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.

• Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.

• Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.

• 100% Work-From-Home Contracts – all engagements designed for remote delivery.

Pre-engagement requirements for Independent Contractors:

• BIR as you are a contractor (Required to submit any contributions required by the government.)

• NBI or Police Clearance

• Any Government-issued ID

Benefits:

• Company events

• Opportunities for promotion

• Promotion to permanent employee

• Work from home