Patient Access Lead

Join Our Team as a Patient Access Lead

Are you passionate about creating exceptional patient experiences and helping others succeed? We’re looking for a compassionate, caring, and dedicated Patient Access Lead to join our team and help us continue our tradition of excellence.

In this role, you’ll provide day-to-day leadership, guidance, and support to our Patient Access team while ensuring patients and visitors receive a welcoming, respectful, and seamless experience. As an ambassador of Deaconess, you’ll help cultivate a nurturing atmosphere built on courtesy, respect, empathy, dignity, and optimism.

What You'll Do:

• Provide first-line leadership, guidance, and support to Patient Access staff.
• Greet, register, and assist patients in a courteous, compassionate, and professional manner.
• Collect patient payments and assist with questions regarding financial responsibilities in accordance with organizational policies and procedures.
• Direct and/or escort patients and visitors to appropriate locations throughout the hospital.
• Monitor daily operations to ensure patient access processes are completed accurately, efficiently, and timely.
• Ensure registration, payment collection, and patient access practices comply with applicable State and Federal regulations, as well as hospital policies and procedures.
• Assist staff with problem-solving and resolution of patient access, registration, and customer service concerns.
• Provide training, coaching, and ongoing support to new and existing Patient Access staff.
• Promote accountability, teamwork, professionalism, and excellent customer service within the department.
• Help identify opportunities to improve patient flow, registration processes, and the overall patient experience.
• Serve as a resource for staff by answering questions and providing guidance related to patient access procedures and departmental workflows.
• Support a positive, collaborative team environment focused on accuracy, efficiency, service excellence, and continuous improvement.
• Represent Deaconess with courtesy, respect, empathy, dignity, and optimism in every interaction with patients, families, visitors, physicians, and colleagues.

Education & Experience:

• Completion of High School or GED is required.
• Previous experience in healthcare, patient access, registration, customer service, or a related field is required.
• Previous leadership, supervisory, or training experience is preferred.
• Experience working with patient registration systems and/or healthcare financial processes is preferred.
• Strong communication, interpersonal, organizational, and problem-solving skills are required.
• Demonstrated ability to provide exceptional customer service in a fast-paced healthcare environment.

If you enjoy helping others, have a passion for exceptional patient experiences, and are committed to accuracy, service, and compassionate care, we encourage you to apply and become part of our team.

Hybrid Remote
Day Shift M-F
Medical Billing/Authorization