Patient Access Rep Centralized Scheduling

Location: Remote

Department:Ascension Contact Center - Centralized Scheduling

Schedule: Day shift l Full-time | Hours vary between 7:00am-7:00pm Monday-Friday

#ACC

• Collect patient demographic, insurance, and clinical details, and coordinate pre-certifications.
• Schedule and communicate procedure times to maximize resource efficiency and minimize patient wait times.
• Resolve discrepancies regarding procedure types, dates, or locations.
• Counsel patients and representatives on pre-service instructions and requirements.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences:

• Experience with high volume call handling, appointment scheduling (phone/chat), referrals, prior authorizations, and multi-EHR proficiency (Athena, Epic, Dash, Genesys, Salesforce) in a remote environment.
• Internal Patient Access Rep Associates must meet KPIs (Adherence 90+%, QA 90+%, manages AHT within department average) AND must be in Tier 1 for at least 6+ months.