Patient Account Coordinator (PAC)

About AOTI Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies that improve the lives of patients with chronic non-healing and acute complex wounds. At the heart of our mission is our patented, multimodality Topical Wound Oxygen (TWO2) therapy, the only device of its kind proven effective in both Randomized Controlled Trials (RCTs) and Real-World Evidence (RWE) studies. TWO2 has delivered exceptional clinical outcomes, including an 88% reduction in hospitalizations and a 71% reduction in amputations among patients with Diabetic Foot Ulcers (DFUs) over 12 months. In addition to TWO2, we offer the NEXA™ NPWT System, an innovative, multi-week, multi-patient Negative Pressure Wound Therapy (NPWT) device designed to deliver the clinical benefits of traditional durable systems with the convenience and simplicity of disposable solutions. The NEXA System is portable, easy to operate, and cost-effective—making advanced wound care more accessible across diverse care settings, from hospitals to the home. Backed by a world-class international leadership team and a robust global infrastructure, AOTI offers a unique opportunity to make a meaningful impact in healthcare. If you're driven by purpose and want to be part of a company that’s transforming wound care, we’d love to hear from you. Why We’re Hiring As demand for our TWO2 therapy continues to grow, we are expanding our team to ensure we maintain the highest standards of patient care. We are looking for compassionate and motivated individuals to join us in delivering life-changing therapy to more patients across the country. Position Summary Location: Remote Employment Type: Full-Time (Remote) Compensation Salary Range: $33.85 - $38.40 Benefits In addition to competitive pay, we offer a comprehensive benefits package that includes: Full benefits with a company-sponsored stipend 401(k) with company match Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance 11 Paid Holidays + 2 Floating Holidays Paid Vacation and Sick Time Paid Volunteer Time Off to give back to your community Employee Referral Bonuses Car allowance, fuel reimbursement, and corporate discounts Key Responsibilities Ensure timely processing of required paperwork to prevent delays in insurance authorizations, billing, and deliver/recovery of products. Obtain all necessary insurance documents for TWO2 therapy placement and ongoing therapy. Conduct daily touch points with central operations teams to ensure all necessary paperwork is being obtained to address TWO2 therapy placement or appeal. Point of contact for all e-commerce demonstrations, enrollments and submissions. Understand, communicate, and train hospital and office staff on AOTI’s medical documentation process. Conduct weekly or as needed meetings with Wound Clinics, Skilled Nursing Facilities and Physician Offices to understand the needs of the territory and areas where access can be integrated. Develop and execute strategies and tactical plans to increase the utilization of electronic ordering and other initiatives to drive seamless first-time order submissions, including the Parachute and Centralis platforms Expected to manage multiple accounts for support in addition to handling complaints and queries professionally. Comply with Standard Operating Procedures, particularly HIPAA Qualifications & Skills High School Diploma or equivalent required. Currently licensed LVN/LPN preferred. 1 year of wound care experience; will need to verify this experience and knowledge. 2 years of experience working in a healthcare setting. Strong knowledge of Insurance (Commercial and Government) Reimbursement and Billing Ability to manage multiple accounts and deadlines. Excellent time management skills and organizational abilities. Ability to work in a high-pressure environment. A general understanding of medical terminology and abbreviations. Attention to detail and process-oriented thinking. The ability to work independently and multitask. Competencies Wound care terminology and clinical knowledge. Excellent verbal and written communication skills. Proactive and independent with the ability to take initiative. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software. Physical Demands Occasionally required to sit. Occasionally required to walk. Occasionally required to use hands to finger, handle, or feel. Occasionally required to reach with hands and arms. Occasionally required to talk or hear. Occasionally required to bend, lift or climb. Occasionally required to lift up to (50 pounds or greater). Finger dexterity required. Hand coordination required. Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus. Work Environment Exposure to adverse conditions. Exposure to moving mechanical parts. Exposure to high, precarious places. Exposure to outside weather conditions. Exposure to fumes or airborne particles. Possible risk of electrical shock. Protective clothing or equipment is required including gloves, covered shoes, protective eyewear. Equal Opportunity Employer Advanced Oxygen Therapy, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Data Privacy Notice We collect and use personal information you provide in your application, such as your name, contact details, and professional experience, to evaluate your qualifications and manage our recruiting process. We may also obtain information from publicly available sources or referrals in connection with recruiting activities. We retain this information for a limited period in accordance with applicable laws and our internal policies. You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected] . Join Us Join AOTI and help us grow our impact—one patient at a time