Patient Activation Specialist

Sixty million Medicare seniors live with chronic disease. The care system sees most of them twice a year. Cadence is building the infrastructure to support them every day. Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions like hypertension, heart failure, and diabetes. We pair patients with a dedicated clinical team, integrate deeply into health system EMRs and workflows, and use our Clinical Intelligence platform to monitor vitals, surface risk early, optimize medications, and close care gaps between visits. The result: patients engage with care 100x more than before Cadence, clinicians focus on judgment instead of administrative work, and Medicare saves $2.7M a week. We operate as a full clinical care delivery organization, not a software vendor. Our clinicians work alongside health system partners, extending the reach of local primary care providers into patients' homes. We're now applying AI agents across these workflows – from alert review and medication titration to lifestyle coaching and care coordination – with clinicians always in control of clinical decisions. The Role We're hiring a Patient Activation Specialist to guide new patients through activation of their remote monitoring devices and set the foundation for their engagement with Cadence's care model. This role works directly with patients by phone and coordinates with clinical and technical teams to resolve activation issues that require additional support. The Patient Activation Specialist is often one of the patient's first points of contact with Cadence, making this role central to long-term program engagement. Schedule: Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM on Eastern, Central, or Mountain Time. What You'll Do Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone. Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed. Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions. Coordinate with care teams and technical support to resolve activation issues that require additional intervention. Document patient interactions and device activation status accurately to maintain a complete activation record. Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint. Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols. These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management. What You Need 2+ years of experience in a customer service, technical support, or patient-facing coordination role, preferably within healthcare or a regulated industry. Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing. Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting. Ability to manage a structured, high-volume caseload of patient interactions daily. Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation. Compensation The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $60K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Benefits & Perks Competitive pay & equity* Fully remote Comprehensive health coverage: Medical, dental & vision Paid time off 401k plan + matching Paid parental leave Home office stipend *benefit offerings may vary depending on job profile, job level and worker type Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence. If you require a reasonable accommodation during the hiring process, please contact [email protected]