Patient Advisor

Role: Patient Advisor – SimonMed Longevity Location: On-site / Remote Department: Scheduling Overview We are seeking high-performing Patient Advisors to support patients interested in our Longevity / Whole Body MRI program. This role focuses on guiding patients through their decision-making process, providing clear and accurate information, and ensuring a seamless path to scheduling. This position requires strong communication skills, the ability to explain complex concepts in a simple and approachable way, and a high level of professionalism when discussing health-related topics. Key Responsibilities Serve as the primary point of contact for patients inquiring about Whole Body MRI and other Longevity services Guide patients through available options and help them understand the purpose and value of different imaging services Clearly explain program components, including optional add-ons, in a patient-friendly manner Address common questions and concerns to support informed decision-making Facilitate timely and accurate scheduling of appointments Maintain a high-quality patient experience across all interactions Accurately document conversations and follow appropriate workflows Qualifications 2–4+ years of experience in a high-touch customer-facing role (e.g., patient access, call center, concierge services, or similar) Strong communication skills with the ability to build trust quickly Ability to learn and effectively communicate clinical concepts at a high level (non-diagnostic) Detail-oriented with strong organizational skills Comfortable working in a performance-driven environment Preferred Experience in healthcare, diagnostics, or elective/cash-pay services Experience supporting patients in making informed decisions about services Success Metrics Patient conversion to scheduled appointments Patient experience and satisfaction Accuracy and completeness of documentation Adherence to workflows and responsiveness What Makes Someone Successful Confident, clear communicator who can guide conversations effectively Able to simplify complex information without being overly technical Patient-focused with strong judgment and professionalism Accountable and comfortable with performance expectations Compensation Base + performance-based incentives aligned with scheduling outcomes and patient experience