Patient Care Coordinator

Patient Care Coordinator (Remote – US Client) About the Role A growing US-based homecare agency is seeking a compassionate, professional, and highly organised Patient Care Coordinator to join their remote team. This role is ideal for someone who genuinely cares about people, communicates with warmth and confidence, and can remain calm and solution-focused in sensitive situations. You will be responsible for overseeing a dedicated group of patients and their families, ensuring all care coordination, communication, and case updates are handled efficiently and empathetically. The environment is fast-paced and constantly evolving, so the ideal candidate must be adaptable, proactive, and eager to learn and grow within the healthcare industry. Working Hours Monday to Friday 3:00 PM – 11:00 PM South African time Full-time remote position About the Company The company operates within the homecare industry, providing 24-hour care support to patients. With over 15 years of experience in the field, the business continues to evolve and improve its systems, communication, and patient care processes. The team values innovation, empathy, accountability, and people who are willing to think outside the box to improve patient experiences and operational efficiency. Key Responsibilities Oversee and coordinate care for approximately 40 patients and their families Maintain strong, professional relationships with patients, families, caregivers, and internal teams Review and manage updates that may have occurred outside standard office hours Ensure all patient records, case notes, and communications are accurately updated and maintained Identify communication gaps and help improve processes and patient experiences Coordinate and support new patient cases and caregiver placements Work closely with HR and operations teams regarding caregiver onboarding and case management Monitor ongoing patient situations and proactively escalate concerns when necessary Handle sensitive conversations with professionalism, empathy, and composure Support continuous improvement initiatives and contribute creative ideas and solutions Learn and understand the company's full care coordination systems and protocols Requirements Previous experience in patient care, healthcare support, care coordination, homecare, medical administration, or a similar people-focused environment Excellent verbal and written English communication skills Well-spoken, professional, and confident interacting with high-level individuals and families Strong emotional intelligence and empathy Ability to remain calm and professional in high-pressure or emotionally charged situations Highly organised with strong attention to detail Comfortable working in a fast-changing and evolving environment Tech-savvy and able to learn new systems quickly Problem-solving mindset with the ability to think creatively and resourcefully Strong administrative and coordination abilities Ability to work independently in a remote environment Ideal Candidate The ideal candidate is compassionate, resilient, and proactive. They genuinely care about people, communicate with warmth and professionalism, and can confidently manage multiple moving parts while ensuring patients and families feel supported and informed at all times.