Patient Care & Intake Specialist (Job ID: TORBEN1RH)

🌟 Exciting Remote Opportunity! We're Hiring a Patient Care & Intake Specialist! 🌟

Are you an empathetic, bilingual patient care professional with direct experience using Vagaro? We are seeking a full-time Patient Care & Intake Specialist based in LATAM to manage patient communication, appointment scheduling, and CRM workflows for a premier, fast-growing US medical aesthetics practice!

🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗 https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0

🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

📋 Job Details at a Glance

• Job Title: Patient Care & Intake Specialist

• Job ID: TORBEN1RH

• Industry: Medical Aesthetics / Health & Wellness

• Location: LATAM (Bilingual English & Spanish required)

• Job Status: Full Time

• Work Schedule: Monday–Thursday (8:00 AM – 7:00 PM EST), Friday (8:00 AM – 5:00 PM EST)

• Salary: $8 – $10 per hour 💰

• Target Start Date: ASAP 🚀

🏢 About the Client

Our client is a premier, fast-growing aesthetics practice operating seven days a week, dedicated to delivering high-quality patient care and results-driven treatments across a comprehensive range of aesthetic services. To maintain high standards of care and ensure seamless patient communication, they are expanding their remote operations to streamline daily administrative and front-desk workflows.

💼 About the Role

As the Patient Care & Intake Specialist, you will serve as the primary operational and communication support for the clinic during working hours. You will manage appointment schedules via Vagaro, handle high-volume inbound inquiries, assist lost patients with directions, answer pre- and post-procedure questions, and qualify inquiries so the lead practitioner can focus entirely on patient treatments.

🎯 Key Responsibilities

• 📅 Appointment & Rescheduling Management: Schedule, adjust, and manage appointment modifications and package redemptions directly within Vagaro.

• 📞 Inbound Call & Lead Handling: Answer high-volume inbound calls in both English and Spanish with a warm, professional, and empathetic tone.

• 🗺️ Patient Navigation & Wayfinding: Guide arriving or lost patients with real-time driving and parking directions using clinic route guides and walk-through videos.

• 🩺 Patient Education & Support: Review procedural documentation to answer routine pre- and post-treatment care questions confidently.

• 🏷️ Promotional Guidance: Understand active promotional packages, pricing, and treatment details to inform new and returning callers.

• 📋 Triage & System Maintenance: Qualify patient inquiries to handle routine items independently (minimizing escalations to leadership) and maintain precise CRM records.

✅ Qualifications & Skills

⭐ Non-Negotiable Requirements:

• Vagaro Expertise: Direct, hands-on experience using Vagaro CRM/scheduling software is required.

• Bilingual Fluency: Fully bilingual in written and spoken English and Spanish.

• Communication Skills: Exceptional phone etiquette, strong active listening, and an empathetic speaking voice under high call volume.

• Spatial & Directional Comprehension: Strong ability to understand maps and guide callers through real-time navigation.

🌟 Preferred Qualifications:

• Previous experience in medical aesthetics, dermatology, plastic surgery, or a clinical spa environment.

🚀 Submit your application today and take the first step toward your next great opportunity!

🌎 LATAM Candidates: Don't forget to join our exclusive Facebook community for more updates and remote opportunities specifically for LATAM candidates: 🔗 Join our LATAM-Only Facebook Group Here!