VIVO Infusion - Patient Care Navigator

Remote

Compensation:

Pay range: $24 / hour
Bonus Plan Target: 5% Annually (Based on Performance)
Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits:

Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
401K with Match up to 4%
PTO: Accrual 3+ weeks
- PTO Rollover and PTO Donation Program.
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped Bonus Potential
Tuition Assistance Program & Professional Association Reimbursement
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)

Employment Type, Schedule, FLSA Status:

Full-time
Position Schedule:
- Monday - Friday | 8:00am - 5:00pm
Non-Exempt

Reports to: Patient Care Navigation Manager

Location: Remote

The Patient Care Navigator (PCN) provides a comprehensive, proactive, and “Patients First” experience for our patients and referring offices. The PCN engages the patient and referring provider when a referral is received and remains the primary point of contact for the duration of the admissions process. An effective PCN possesses excellent written and oral communication skills and the ability to work equally well with patients, physicians, corporate support staff and other health care providers involved in the patient’s care.

Primary Duties and Responsibilities:

Serves as the communication hub for the patient, referring provider, VIVO Clinical Operations, VIVO Intake Department, RISS Team and PRO Teams.
Establishes strong working relationships with assigned physicians/practice managers, RISS and VIVO support teams.
Understands and communicates the physician preferences for patient care.
Establishes rapport with patients and caregivers.
Professionally investigates, triages, and resolves patient issues, ensuring patients experience outstanding care. Proactively assists patients to minimize patient issues.
Escalates issues when identified to the appropriate party, e.g. physician, department supervisors, etc.
Coordinates with support teams to ensure accuracy and optimal patient experience across the VIVO continuum of care, e.g. intake registration, insurance verification, scheduling and PRO resources.
Evaluates needs and coordinates with education department to create content/experts for In-services to enhance team knowledge and performance.
Supports and participates in process improvement efforts.
Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
Supports and adheres to VIVO policies and procedures.

Qualifications:

This position requires the ability to build strong working relationships, solve problems and document interactions appropriately. The PCN ensures all parties involved receive accurate and timely responses to questions and concerns, as well as ensuring positive and efficient patient experiences while reducing financial loss and ensuring compliance.

Education:

High school diploma or equivalent, required

Experience:

Minimum 3 years of related prior work experience in a healthcare environment; outpatient clinic settings preferred.
Knowledge of medical terminology required.
Proven competencies can take precedence over prior work experience.
Prior experience working with sensitive information and maintaining confidentiality, required

Skills:

Proficient (intermediate level of application) with all Microsoft Office Products programs.
Must possess outstanding communication and interpersonal skills, be able to communicate professionally and effectively with other staff members, patients, vendors, and physicians, and is fluent in written and spoken English.
Technical ability to navigate a system for data input
Ability to perform basic math sufficient to understand patient financial obligations and concerns.
Working knowledge of PC window applications sufficient to input and retrieve data.
A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and caregivers.
High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
Easily adapts to changing technology, policies, procedures and processes.
Demonstrated interest in process improvement or adopting new processes and or technology.
Demonstrated ability to understand medical insurance information
Critical thinking, decisive judgment, and ability to work independently with minimal supervision in a hectic environment. Demonstrated success in working remotely.
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
Demonstrated ability to switch from one task to another successfully in a fast-paced, ever-changing environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient.

We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture!

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website: https://www.vivoinfusion.com/

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is required to stand; walk, talk, hear and smell.

Employee is frequently required to use hands to handle or feel and reach with hands and arms. He/she is frequently required to sit, stoop, kneel, bend, or crouch.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion is an Equal Opportunity Employer.

Vivo Infusion posts all open positions on the Careers page of the company website: https://vivoinfusion.com/careers/

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

We may request:

Contact details such as name, address, email address, and phone number.
Employment history including previous employers and job titles/positions.
Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/resume, transcripts, and employment references.
Nominated references including their name, contact details, employer, and job role.
Proof of your eligibility to work in the US.
Desired salary.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or emailing Info@VivoInfusion.com

Patient Care Navigator

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