Patient Experience Coordinator

1. About Our Client:

The organization operates in the digital sleep health industry, addressing challenges in the traditional sleep care process such as long waits and in-lab testing. It provides home-based sleep testing, telehealth consultations, and personalized treatment plans, simplifying access to sleep care and aiming to improve patient outcomes at scale.

2. About the Opportunity:

The Patient Experience Coordinator role supports patients throughout their sleep care journey by managing communications and resolving non-clinical inquiries. This position ensures patients remain informed and engaged, contributing to a seamless and positive care experience through coordination with various internal teams.

3. Responsibilities:

• Act as primary contact for patients via phone, email, text, and in-app messaging.

• Operate within a technology-enabled, AI-supported care environment.

• Collaborate with Care Coordination, Billing, Clinical Operations, and other teams to support patient care.

• Address a broad range of non-clinical patient questions with empathy and professionalism.

• Escalate clinical, billing, or access issues to appropriate teams when needed.

• Maintain accurate documentation of patient interactions in compliance with workflows and HIPAA.

• Prioritize multiple patient conversations and meet service-level expectations.

• Identify recurring patient concerns and suggest process improvements.

• Support operational initiatives to enhance patient satisfaction and organizational effectiveness.

4. Requirements:

• Minimum 2 years experience in healthcare coordination, patient support, care navigation, customer success, or similar.

• Strong written and verbal communication skills with empathy and professionalism.

• Ability to work independently in a remote, dynamic environment while collaborating across teams.

• Proficiency with digital communication tools and healthcare technology platforms.

• Data-driven approach to task tracking and adherence to structured workflows.

• Commitment to improving patient experience.

• Operational and automation mindset.

• Availability to work during Pacific or Eastern Time business hours.

5. Pay Range and Compensation Package:

• $23 to $25 per hour, depending on experience.

6. Benefits & Perks:

• Comprehensive health benefits including medical, dental, and vision insurance.

• Free One Medical membership.

• 401(k) plan with company match.

• 20 days paid time off, 10 paid holidays, and 80 hours of paid sick leave.

• Internet stipend.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.