Patient Experience & Support - UK Market

Patient Experience & Support - UK Market Help us shape the future of digital healthcare At Top Doctors Group, we are transforming the way people access healthcare. Through technology, we connect patients, healthcare professionals, clinics, and hospitals to deliver a more accessible, efficient, and human healthcare experience. Today, we operate in 10 countries and develop digital solutions that help thousands of medical specialists grow their practice while enabling millions of people to find the healthcare they need. We believe that finding the right specialist can change a person's life. That's why we continue to grow and are looking for people who are passionate about helping others and delivering outstanding service in a fast-paced and international environment. 💡 Why is this role exciting? Because you will have a direct impact on the experience of patients at some of the most important moments of their healthcare journey. As part of our Patient Experience & Support team, you will help patients navigate appointment management processes, answer questions, resolve issues, and ensure they receive the support they need quickly, efficiently, and with empathy. This role goes beyond traditional customer service. You will become a key point of contact for patients, helping to create a seamless healthcare experience while collaborating closely with healthcare professionals and internal teams. Your work will contribute directly to patient satisfaction and to the mission of making healthcare more accessible through technology. 🚀 What you'll do day to day Support and assist patients through different communication channels. Manage appointment requests, incidents, and follow-ups in a proactive and solution-oriented manner. Ensure an excellent patient experience throughout every interaction. Coordinate and oversee the daily management of medical schedules and appointments. Monitor and update patient processes through internal platforms and digital tools. Work efficiently in a dynamic environment while maintaining high service quality standards. Collaborate with different internal teams to ensure the best possible experience for patients and healthcare professionals. Identify opportunities to improve processes and contribute to service excellence. 👀 We'd love to hear from you if... You genuinely enjoy helping people, solving problems, and delivering exceptional service experiences. You'll likely be a great fit for this role if you have: ✔ At least 1 year of experience in customer service, patient support, hospitality, healthcare administration, or similar client-facing roles. ✔ Native or bilingual level of English. ✔ Excellent communication and interpersonal skills. ✔ Strong empathy and a genuine desire to help others. ✔ Ability to multitask and prioritise effectively in a fast-paced environment. ✔ Attention to detail and commitment to service quality. ✔ Confidence working with digital tools and Microsoft Office applications. ✔ Positive attitude, willingness to learn, and strong teamwork skills. ✔ Valid work permit and National Insurance Number according to local regulations. ➕ Previous experience in healthcare, HealthTech, patient support, or appointment coordination environments will be highly valued. ➕ Experience working in multilingual or international environments will be considered a plus. 💙 What you'll find at Top Doctors Group 📈 Real opportunities for professional growth and career development. 💻 Hybrid working model. 🕑 Full-time schedule from Monday to Thursday from 9:00am to 6:30pm and Fridays from 9:00am to 3:00pm. 💰 Gross annual salary of €17,655. 🎂 Your birthday off. 💱 Flexible compensation and employee benefits. 🥗 Digital canteen available at our offices. 🌎 An international, dynamic, and collaborative environment. 👥 Leaders who prioritise support, autonomy, and personal development. 🏥 The opportunity to contribute to a service that helps people access the healthcare they need. 🥳 A team where you can learn, grow, and enjoy the journey. 🌱 Diversity & Inclusion At Top Doctors Group, we believe talent goes far beyond any personal characteristic. We are committed to creating a diverse and inclusive workplace where everyone has equal opportunities to grow and develop professionally. If you require any adjustments or support during the recruitment process, we will be happy to help. 🚀 Interested? If you've made it this far and see yourself reflected in much of what we're looking for, we'd love to hear from you. We don't believe in perfect candidates or people who match every requirement on paper. Beyond specific experience, we value the skills, capabilities, and ways of working that help create value for the team and contribute to the growth of the company. If you believe this opportunity could be a great fit for you, we encourage you to apply. Department Patients Locations Top Doctors Group Remote status Hybrid Yearly salary €17,500 - €18,500 Employment type Full-time About Top Doctors Group About Top Doctors Founded in 2013, Top Doctors is a leading group of technology companies in the digitization of the healthcare sector, as well as in providing patients with access to the best medical specialists in the world. Our hyper-specialization has allowed us to improve the healthcare process, building an efficient, easy and seamless ecosystem with a two-fold objective. On the one hand, to provide technological and digital solutions to medical practices and centers, hospitals, laboratories and pharmacies to improve their healthcare relationship with patients. Introducing artificial intelligence and data science in all our technological solutions to optimize processes. On the other hand, we aim to help these patients find and contact the best medical specialists in private healthcare, audited and certified by the most rigorous selection process in the world. In this way, www.topdoctors.com puts more than 90,000 of the most prestigious global specialists in all medical areas within the patient's reach. TopDoctors® has established itself in recent years as the most reliable online medical platform in Spain, Italy, United Kingdom, Mexico, Colombia, Chile, Argentina and Saudi Arabia. More than 275,000,000 users rely on it every year to identify their doctor and more than 2,300,000 have made appointments with the best doctors.