Patient Financial Rep

Patient Financial Advocate

Location: 100% Remote (Must reside and work within the United States)

About the Opportunity

We are seeking compassionate, customer-focused professionals to join a growing healthcare revenue cycle team as a Patient Financial Advocate. In this role, you will help patients better understand and resolve their medical account balances while delivering exceptional service and support.

This position is ideal for individuals with call center and healthcare experience who enjoy helping others, solving problems, and making a positive impact during what can be a stressful time for patients. Extensive training, mentorship, career growth opportunities, and performance-based incentives are provided.

Position Overview

The Patient Financial Advocate serves as a key point of contact for patients regarding their medical accounts. This role handles inbound and outbound calls, responds to billing inquiries, establishes payment arrangements, and helps patients identify resources that may assist with their financial obligations.

Success in this role requires strong communication skills, empathy, attention to detail, and the ability to navigate a fast-paced, metrics-driven environment.

Key Responsibilities

• Receive and place inbound and outbound calls regarding patient account balances.
• Assist patients with billing questions, insurance updates, and payment options.
• Establish payment plans and negotiate payment arrangements when appropriate.
• Process credit card payments and document account activity accurately.
• Research account information and provide timely resolution to patient concerns.
• Identify patients who may qualify for additional financial assistance or resources.
• Escalate complex billing issues to team members or management as needed.
• Adhere to healthcare privacy standards, collections regulations, and company policies.
• Meet or exceed productivity, quality, and customer service metrics.

Required Qualifications

• Minimum of 1 year of recent call center experience.
• At least 6 months of healthcare-related experience, such as:
• Medical billing
• Insurance claims
• Patient scheduling
• Healthcare customer service
• Revenue cycle support
• Strong customer service and communication skills.
• Working knowledge of medical terminology.
• Ability to demonstrate empathy and professionalism when assisting patients.
• Comfortable working in a fast-paced, performance-driven environment.
• Basic proficiency with Microsoft Office applications.

Preferred Qualifications

• Bilingual Spanish skills.
• Experience working remotely.
• Collections or payment negotiation experience.
• Familiarity with healthcare billing and insurance processes.
• Experience handling high-volume inbound calls.

Work Environment

• This is a remote position. Candidates must have:
• Reliable high-speed internet (minimum 50 Mbps recommended).
• A dedicated, private workspace free from distractions.
• Ability to work independently while remaining engaged with a virtual team.
• All equipment will be provided, including dual-monitor setup.

Training & Schedule

Training Schedule: Monday-Friday - 8:30 AM - 4:00 PM MST

• Approximately 12 days of instructor-led training followed by a structured nesting period with ongoing support and mentorship

Regular Schedule After Training: Shifts scheduled between 8:00 AM - 6:00 PM MST - Monday-Friday

Why Join Us?

• 100% remote opportunity
• Comprehensive paid training program
• Dedicated mentor during onboarding
• Monthly and quarterly performance bonus opportunities
• Strong career growth and leadership development pathways
• Opportunity to move into other departments after gaining experience
• Collaborative team environment that celebrates employee achievements and milestones
• Growing organization supporting hospitals and healthcare systems nationwide

Job Type & Location

This is a Contract to Hire position based out of Salt Lake City, UT.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.