Patient Financial Representative (Remote) Lvl 1

Fully Remote • MI90 Arizona Home Office - Phoenix, AZ 85083; MI90 Kansas Home Office - Newton, KS 67114; MI90 Missouri Home Office - Clever, MO 65631

• Position Type: Full-time
• Job Shift: Day
• Education Level: High School Diploma/GED or equivolent
• Travel Percentage: None
• Category: Customer Service

Location: Work from Home (Pacific, Mountain, Central time zones preferred in the following States: (AZ, KS, IA, MO, TX)

Professional Credit Service is the Pacific Northwest’s leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers. At Professional we do things a little differently, which is what sets us apart from our competitors. We provides uncompromised account recovery services for organizations. From Patient Financial Services Self-Pay, 3rd Party Follow Up, Overflow call center, patient outreach.

We seek to humanize account management by providing patients with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships.

Do you consider yourself a problem-solver? Do you enjoy helping people? Are you looking for a career where you can make a meaningful impact on the lives of others?

Then a Patient Advocate position with our Ensource service line might be for you!

As a Patient Advocate, you have an opportunity to join our dynamic team, utilize cutting edge technologies, provide empathetic and caring customer service to patients, helping not just communities at large but also the health systems we all rely on— and you’ll do it all while earning certification as a revenue cycle healthcare professional!

Job Details:

• Position is Full-Time, 40 hours per week, working Monday – Friday, hours are between 8:00 am – 5:00 pm PST
• On the job training, in a fast paced, patient focused environment

What Will You Be Doing as a Patient Advocate?

• Set up acceptable payment arrangements on current self-pay balances.
• Handle Inbound and outbound calls, data entry and update account information.
• Help patients by answering basic medical billing and insurance questions.
• Follow up on outstanding insurance claims by utilizing various insurance websites.
• Learn and utilize several healthcare database programs.
• Focus on problem resolution.
• Use strong analytical skills and ability to multi-task and manage a high volume of calls.
• Exercise excellent communication skills with a professional speaking voice.