Patient Financial Services Specialist

Work from Home as a Patient Financial Services Specialist with EmergeOrtho!

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, we’re currently seeking a detail-oriented and compassionate Patient Financial Services Specialist to join our team. The Patient Financial Services Specialist assists patients with questions and concerns regarding medical billing in a prompt and courteous manner by performing account research, balance verification, patient support, and verification of billing and policy compliance. Responsible for all activity related to collection of Self-Pay balances. Is authorized to work out settlements within guidelines and approve the movement of patient balances within the system. Works with the patients, Revenue Specialists, Third Party Payers, and the practices to maximize collections. Must use independent judgement on the prioritization of assigned tasks.

Why Join EmergeOrtho?

• Hiring Immediately - Start your journey with us right away!
• Flexible Schedule - Designed to fit your lifestyle and promote work-life balance
• Remote Work Environment - Work comfortably from home while staying connected to a dedicated and collaborative team

Who Should Apply?

Whether you're an experienced healthcare billing professional or just beginning your journey in patient financial services, if you're committed to supporting patients and improving access to care, we want to hear from you. Join a team that makes a difference - apply today and help us create a better tomorrow!

Qualifications and Experience

• High school diploma or equivalent
• Minimum two years’ experience in financial services, healthcare or medical practice setting preferred

Responsibilities include, but are not limited to, the following

• Understand the entire revenue cycle and resolve claims regardless of where they appear in the cycle
• Communicate with patient/guarantors by telephone to secure payment on the outstanding balance by the guarantor
• Verify, obtain, and update patient and guarantor demographic information, insurance packages, case policies, and/or documents necessary for resolution of account
• Record payment information as presented by patient / guarantor
• Manage Self-Pay Account Worklists through proactive patient calls
• Document all patient communications (verbal & written) in the Patient Account View
• Manage Pre-Payment and Payment Plans in compliance with pre-defined parameters outlined in organization’s patient financial policies
• Work Patient Correspondence in Correspondence dashboard
• Perform financial counseling by providing patients high level customer service regarding balance origination, balance/claim(s) resolution, pre-payment and/or payment plans, and applications for assistance
• Manage credit card contracts
• Report on aged AR based on need, and trend increases and impact of seasonal activities; preparation of reports in Excel as needed or requested
• Serve as liaison between patient, AR Specialists, physicians, physician staff, and Reception staff as needed internally; guarantor or payers externally as needed
• Review, research or communicate with Practice Management or VBO as necessary regarding any questionable accounts or issues presented by patient / guarantor
• Work assigned Collection Worklist on the prescribed schedule
• Create Self-Pay adjustments per organizational financial policies
• Initiate and follow through on patient refund requests based on the organizational financial policies
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned