Patient Relations Specialist

beBright is seeking a dedicated and personable Patient Relations Specialist. WHO WE ARE: At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and providing superior dental outcomes with a dual specialty integrated care model, beBright is a leader in pediatric dentistry and orthodontics. Our doctor-owned and led shared services organization is centered around providing administrative and operational support with unlimited growth opportunities. KEY RESPONSIBILITIES: Patient Outreach: • Conduct outbound outreach to patients regarding outstanding balances and follow up until each balance is resolved. • Set up and document patient payment arrangements during outreach. Inbound Balance Calls : • Answer inbound patient calls regarding balances, statements, and payment questions. • Resolve billing inquiries and process patient payments over the phone. Documentation: • Accurately log all patient interactions, commitments, and payment arrangements in the patient ledger. QUALIFICATIONS: • High school diploma or equivalent (Associate or Bachelor's degree in a related field is a plus). • Minimum of 2 years of experience in patient billing, patient financial services, front desk, or a call-based customer service role. • Clear, patient, and professional phone communication, especially regarding financial conversations. • Comfort setting up payment arrangements and handling balance conversations with empathy. • Familiarity with at least one dental practice management system, with willingness to cross-train. • Bilingual is a plus. BENEFITS: • Competitive salary commensurate with experience. • Comprehensive benefits package including health insurance, dental coverage, and vision benefits. • Retirement savings plan with employer safe harbor program • Paid time off and holidays. • Continuing education opportunities to enhance skills and knowledge in revenue cycle management.