Patient Scheduling Representative 4 - TGH Imaging Scheduling

Job Description - Patient Scheduling Representative 4 - TGH Imaging Scheduling (260001IV) Job Description Patient Scheduling Representative 4 - TGH Imaging Scheduling - ( 260001IV ) Description Summary This position is to coordinate, schedule and reschedule special radiology procedures for patients and referring physician offices at all of our TGH Imaging locations. Essential Duties and Responsibilities • Coordinates, schedules and reschedules patient’s special (Nuclear Medicine, PET, Biopsies and Research Studies) radiology procedures as requested by patients and referring physician offices for all of TGH Imaging locations. • General knowledge on radiology procedures, CPT, ICD codes and health insurances. • Answer questions regarding appointments and imaging during the calls with the patient and / or physician offices. • Obtain necessary information (patient demographics and insurance information) and record it in the scheduling system. • Gives the patient the necessary prep instructions that they need to do before that they come in for their scheduled exam. • Remind patients to bring in all necessary items when they come for the exam (script, insurance and a form of identification, prior studies when applicable and also payment that may be expected at the time of service) • Obtain referral and authorization information when available and record it into the patient’s file in the RIS system. • Be efficient with the high volume of outbound calls related to the interface orders and incoming fax order requests. • Scrub all scripts for, diagnosis, date, signatures and correct exam protocols. • Communicate back to the referring offices regarding their patient’s appointment status. • Function in a team environment and assist other team members when needed. • All other duties as assigned. Qualifications Required Qualifications / Education / Experience • High school graduate or GED preferred. • Proficient in computer software and excellent typing skills. • Excellent oral and written communication skills. • Problem solving techniques and skills. • Great phone and phone etiquette abilities. Able to communicate clearly to establish cooperative relationships with patients, families, physicians and team members. • Previous office or call center experience, preferred. • Knowledge of some medical terminology, preferred Primary Location : Tampa Work Locations : TGHI Hidden River - CorpOffice 8800 Grand Oak Circle Tampa 33637 Eligible for Remote Work : On Site Job : Radiology/Imaging Services Organization : TGH Imaging Schedule : Full-time Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday Shift : Day Job Job Type : On Site Shift Hours : 9am-5:30pm also one Saturday every other month Job Posting : Sep 23, 2026, 1:55:47 PM