Patient Service Representative (Remote – Full Time)

Job Title: Patient Service Representative (Remote – Full Time) Remote | Monday–Friday | Bilingual Spanish Preferred Join a mission-driven healthcare company making a difference. Vigilance Health is seeking a Patient Service Representative (PSR) who will serve as the front-line voice for patients and a vital support for our care coordination team. This role is perfect for someone who thrives in a fast-paced, collaborative, and purpose-driven environment. What You'll Do Answer high-volume incoming calls with professionalism, empathy, and urgency. Route calls to the right team or take detailed, accurate messages. Manage data entry, patient scheduling, mailings, and patient enrollments. Validate patient eligibility and scrub data using EHR systems and spreadsheets. Support internal teams by entering appointment and patient details in the EHR. Ensure HIPAA compliance and uphold strict patient confidentiality. Track and report daily performance metrics such as patient verifications, follow-up completions, and call outcomes. Collaborate across teams to support care coordination efforts and resolve issues quickly. Success in This Role Means 95%+ of calls answered within three rings. Call handling time averages 2 minutes or less. 100+ patients verified daily with high accuracy. Active participation in team huddles and trainings. No HIPAA violations or documentation errors. Patients feel heard, valued, and supported. What You Bring High school diploma or GED required; Associate degree preferred. 1+ year in healthcare customer service or call center. Bilingual in Spanish strongly preferred. Proficiency in Microsoft Outlook, Word, and Excel. Familiarity with EHRs like eCW, Epic, or Athena is a plus. Strong communication, attention to detail, and multitasking ability. Available to work Monday–Friday between 7:30am–6:00pm CST. Why Vigilance Health? We’re a growing population health company partnering with clinics across the country to deliver Chronic Care Management (CCM), Behavioral Health Integration (BHI), and APCM services. At Vigilance Health, we: Have Fire – We bring energy, positivity, and purpose to every patient interaction. Are Driven – We deliver results with accuracy and urgency. Are Partners – We collaborate across teams to support every patient. Build Solutions – We identify ways to make things easier and better. Are Coaches – We uplift each other and model what good looks like. Ready to Make a Difference? If you're passionate about patient-centered care and thrive in a role where every call matters— apply now . Join a team that’s transforming healthcare, one patient at a time.