Patient Services Back Office Associate

Primary Functions:

1. Resolve patient and provider billing inquiries as they relate to services provided. 2. Audit patient balances and escalate patient accounts that need to be adjusted (following the customer account specifics for adjustments).

3. Update patient demographics (to include new home/billing address, telephone number, insurance information)

4. Rebill claims as necessary when reviewing collection accounts.

5. Generate and print patient statements and monitor printing process to ensure completion.

6. Process payments in Client payment portals.

7. Review and work bad address/return mail reports and update patient demographic information accordingly.

8. Review collection report, generate collection progression letters (following the customer account specifics for collections process).

9. Prepare accounts for collection agency distribution (following the customer account specifics for collections process).

10. Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.

11. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.

12. Team player being supportive of Department and Company goals and policies.

13. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.

14. Other related duties may be assigned.

15. Escalate issues to Patient Services Manager or Director Job

Qualifications: The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role:

About Us

The mission of Harris Global Business Services (GBS) is to exclusively serve Harris BUs across all verticals as a turn-key Center of Excellence for global offshoring in different countries around the world. GBS offers services to support Harris BUs in recruiting, hiring, onboarding, training and retaining highly qualified employees based on BU requirements. We are currently building new or expanding existing offshore teams in Costa Rica, India and Bolivia.

GBS creates a customized recruitment campaign to hire Harris FTEs across the full spectrum of services, including R&D, Customer Support, Professional Services and Sales roles, along with corporate services including Finance, CIT, M&A, HR, Payroll, Compliance and Legal. We are committed to supporting our diverse, highly skilled, multi-national workforce with an outstanding corporate culture and strong engagement initiatives for all employees.

GBS was created based on the staff augmentation model developed by Harris Computer in Costa Rica. Incorporated in October 2020, Harris Adelante Servicios SRL currently supports more than 12 business units with 50 employees working across all vertical markets, including Harris Healthcare, Public Sector, Utilities and Quebec groups.