Patient Services Representative

This is a fully remote role. About Homera Health Homera Health has built some of today’s largest and fastest-growing D2C telemedicine brands. As we expand existing and new market operations, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations to join us in building the next generation of virtual healthcare experiences. About the role: We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools. Responsibilities: Serve as a facilitator between the patient and the company, ensuring a seamless experience. Answering questions about the company, offering accurate information about our products and services Delivering information about the product. Ensuring patient satisfaction and maintaining professional patient support. Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. Keep records of patient interactions, process patient accounts, and file documents. Take the extra mile to engage with patients. Stay updated with products, policies, and services to provide informed support. Requirements: 1-3+ years of experience in customer support, patient support, or a related service-driven role Experience supporting customers or patients via written channels such as chat, email, or ticketing systems Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments Nice to have: Experience working in telemedicine or related medical contexts. Experience supporting customers through the Intercom platform. What’s in it for you? As a full-time member of our team, you’ll enjoy: Flexible working hours Work wherever you choose. Fun and casual work environment. We are a diverse, global team!