Patient Services Representative
Company Overview
Our company is a fast-growing health and wellness business focused on helping women access high-quality health services through a simple, supportive, and patient-first experience. We're looking for a warm, reliable Patient Services Representative to be the first point of contact for prospective patients who have already expressed interest but haven't yet booked their appointment.
Mission
We're looking for a Patient Services Representative who can connect with interested leads, make them feel comfortable, and help them find a convenient time to schedule their call. This is primarily a patient support and scheduling role rather than a traditional sales position. You'll be speaking with people who have already opted in and shown interest, so your focus will be on providing a friendly experience, answering basic questions, and making the booking process as easy as possible.
If you're naturally warm, confident on the phone, comfortable speaking with people, and enjoy helping others, you'll feel right at home in this role.
Key Responsibilities
Your day-to-day responsibilities will include:
Call leads who have already opted in and expressed interest but have not yet booked a call.
Introduce yourself in a warm and approachable way and make prospective patients feel comfortable.
Help leads find a convenient time to schedule their appointment or consultation.
Follow up with interested leads in a timely and professional manner.
Answer basic questions and provide clear information about the scheduling process.
Maintain a friendly, patient-first approach throughout every interaction.
Handle a high volume of outbound calls while maintaining a consistently positive phone presence.
Accurately update lead and appointment information in the company's systems.
Follow established call scripts, workflows, and scheduling processes when applicable.
Escalate questions or concerns that require additional support to the appropriate team member.
Help minimize missed opportunities by following up consistently with leads who have shown interest.
Qualifications
Years of Experience:
Customer service, appointment setting, reception, sales, or similar experience is a plus but
not required
.
English:
Fluent/native-level English with clear and confident verbal communication.
Phone Experience:
Comfortable speaking with people over the phone and handling frequent conversations throughout the day.
Industry Knowledge:
Healthcare or patient services experience is a plus but not required.
Skills & Competencies
Warm, friendly, and easygoing phone presence.
Excellent verbal communication and active listening skills.
Naturally empathetic and able to put people at ease quickly.
Confident and comfortable initiating conversations with prospective patients.
Patient, approachable, and professional.
Highly reliable with strong follow-through.
Comfortable working in a fast-paced, high-volume calling environment.
Organized and detail-oriented when managing appointments and lead information.
Able to build rapport quickly without coming across as overly sales-focused.
Comfortable handling different personalities and conversations throughout the day.
Technical Requirements
Own PC or laptop.
Reliable, high-speed internet connection.
Noise-cancelling headset and a quiet, professional workspace.
Comfortable using CRM, scheduling, communication, and other web-based tools.
Ability to work consistently during US business hours.
Position Description
Working Hours:
US business hours — exact schedule to be confirmed.
Working Days:
5 days a week.
Days Off:
Saturday and Sunday.
Work Location:
Fully remote.
Employment Type:
Full-time.
Start Date:
ASAP — ideally within the next few days / early next week.
Compensation:
$1,000 - $1,300