Patient Services Representative

About Us Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people. Job Description This is a remote position. Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction. But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve. With a highly engaged and innovative team, we don’t just optimize processes; we also create meaningful change. The Patient Services Representative will perform the functions outlined below: Handle patient calls related to their outstanding balances Transcribe voicemails from patients and returns the patients' message Facilitate payments utilizing client software application Review all records and makes necessary financial responsibility transfers Check patient eligibility through insurance online website Make payment plan arrangements for patients experiencing financial difficulty, and small balance write-off based on the Client established guidelines Escalate issues/concerns that cannot be resolved to Team Lead and/or Client Stay up to date with the changes that affect client’s reimbursements Understand how the medical insurance industry works Thoroughly notes all encounters/accounts worked Always maintain HIPAA guidelines. Patient confidentiality is critical Know how to read an Explanation of Benefit (EOB) to determine patient vs client liability. Requirements Requirements Graduate of any 4-year course Must have at least 1 year prior experience inbound customer service support preferably in the U.S. medical billing industry Possesses keen attention to details Must have excellent English written and oral communication skills Willing to work under pressure Willing to work U.S. hours