Patient Support Specialist & Tech Support Representative

🚀 Fast-Track Your 2027 Success: Exclusive Priority Access

Role: Patient Support Specialist & Tech Support Representative

DEPARTMENT: Operations & Clinical Support Services

EMPLOYMENT TYPE: Full-Time | Hybrid-Remote

LOCATION: Santiago de los Caballeros or Puerto Plata, Dominican Republic | Philippines

WORK SCHEDULE: Monday – Friday, 8:00 AM – 5:00 PM US-EST

Note on Schedule: Candidates must be available to work 1 Saturday per month during standard shift hours (8:00 AM – 5:00 PM EST).

🌟 Get Ahead of the 2027 Hiring Rush!

Spectra Management is opening early-access pre-registration for our upcoming healthcare operations expansion.

While active onboarding for this cohort officially begins in 2027, we are accepting early applications today. Submitting your profile now allows our recruitment team to review and verify your background ahead of time—placing you at the very front of the line when official interview seats open!

POSITION OVERVIEW

We are seeking a highly motivated, detail-oriented Patient Support Specialist & Tech Support Representative to join our team. This dual-impact hybrid role blends front-line patient engagement and appointment scheduling with patient-facing technical troubleshooting and essential healthcare administrative functions.

The ideal candidate thrives in a fast-paced environment, possesses strong technical problem-solving capabilities, and is passionate about delivering top-tier patient care alongside precise back-office execution.

KEY RESPONSIBILITIES

• Patient Engagement & Scheduling: Act as the primary point of contact for patients via phone, email, or live chat—scheduling appointments, verifying account details, and addressing inquiries with warmth and professionalism.
• Technical Troubleshooting: Assist patients and providers with technical issues related to patient portals, telehealth platforms, app connectivity, and billing interfaces.
• Back-Office & Billing Administration: Execute medical administrative tasks, including verifying insurance coverage, submitting prior authorizations, entering billing data, and processing claims.
• Clinical Team Coordination: Partner closely with clinical care teams to streamline patient handoffs, follow up on pending medical inquiries, and resolve scheduling conflicts.
• System Compliance & Data Integrity: Maintain and update Electronic Health Record (EHR) systems and CRM databases with zero-error accuracy while strictly maintaining HIPAA and privacy standards.

QUALIFICATIONS & REQUIREMENTS

• Experience: Minimum 2+ years of hands-on experience in customer service, tech support, medical billing, or healthcare administration.
• Language & Communication: Professional English fluency (verbal and written) with exceptional call control and empathy.
• Technical & Technical Support Skills: Demonstrated ability to troubleshoot software, user portals, and web tools; proficiency with Microsoft Office Suite, EHR platforms, and CRM databases.
• Administrative Knowledge: Prior experience with medical billing workflows, insurance eligibility verification, and prior authorizations is a strong advantage.
• Education: Bachelor’s degree in Health Informatics, Business Administration, Information Technology, or a related field (or equivalent combination of education and experience) preferred.
• Hybrid Readiness & Availability: Full commitment to the US-EST shift, including 1 required Saturday per month, and availability for a hybrid workspace arrangement in Santiago or Puerto Plata, DR.

WHAT WE OFFER

• Competitive compensation package with regular performance reviews.
• Priority evaluation and fast-track status for early 2027 applicants.
• Hybrid work flexibility combined with ongoing professional development and technical training.
• Clear career advancement pathways within global healthcare operations.

💡 Candidate Tips: Make Your Application Stand Out!

To ensure our recruiting team flags your resume during this early-access campaign, tailor your CV using these tips:

1. Highlight Professional English & Communication Skills:
2. Clearly state your English proficiency level (e.g., Professional English Fluency / Native / C2) in your summary section, noting any experience supporting U.S.-based patients or clients.
3. Detail Tech Support & Troubleshooting Tools:
4. Explicitly name any technical support ticketing tools, web portals, or remote software you have used to guide users through technical issues (e.g., telehealth platforms, portal password resets, app navigation).
5. Spell Out Healthcare Systems & Billing Experience:
6. Detail specific EHR platforms (e.g., Epic, Athenahealth, eClinicalWorks, Cerner) and specify any experience in medical billing, claims submission, or prior authorization tracking.
7. Quantify Multi-Tasking & Call Volume:
8. Include specific operational metrics (e.g., "Resolved 50+ patient tickets daily across call and portal channels while maintaining 99% data entry accuracy").
9. Format for ATS Readability:
10. Organize your resume with standard section headings (Work Experience, Technical & Healthcare Skills, Education, Certifications) in PDF or Word format so our tracking system parses your experience correctly.