Payment Operation Analyst

Department: Payment Operations Schedule: Monday - Friday 8 am - 5 pm MST Location: Hybrid "In-Office Tuesday - Thursday Pay: $14.50 Why Choose Conservice? Are you someone who gains personal satisfaction from turning raw data into actionable knowledge? Do you thrive in a dynamic, fast-paced environment where your insights directly drive business decisions? The Payment Operations (PayOps) team is growing, and we are looking for a key partner to tell high-impact stories with data and help lead our team to success ! Position Overview As a Payment Operation Analyst , you will partner directly with Team Leads and operational management to measure, optimize, and elevate performance across assigned PayOps groups (such as e-Payments or Payment Corrections) . You will serve as the primary operational detective—building dynamic dashboards, analyzing key business metrics, and uncovering the "why" behind team performance to deliver actionable solutions . Key Responsibilities Reporting & Visualizations: Collaborate with leadership to design, build, and maintain high-impact reports and visualizations tracking all operational aspects of your assigned PayOps group . Actionable Insights: Dig deep into team metrics when performance deviates from targets to uncover root causes, deliver actionable insights, and guide strategy . Operational Reporting: Perform daily data collection to populate operational dashboards, supplying team leads and executive management with daily, weekly, and monthly performance tracking . Process & Reporting Innovation: Proactively identify gaps in current reporting and implement creative solutions if current metrics are not driving desired outcomes . Collaboration & Leadership: Train and mentor fellow team members on daily tasks, cross-train as an operational backup, and help partner leadership achieve strategic goals . Qualifications & Skills Technical Skills: Intermediate skills in Microsoft Excel, Google Workspace, and SSRS report pulling required . Exposure to SSRS report building, Excel macros/VBA, or PowerBI is highly preferred . Data Mastery: Exceptional talent for identifying/correcting data discrepancies and combining multiple complex datasets to build comprehensive insights . Problem-Solving & Innovation: Proven track record of thinking outside the box to drive accurate work and continuous process improvements . Communication & Storytelling: Excellent written and verbal communication skills with a proven ability to translate complex data into compelling business stories . Adaptability & Drive: Ability to work independently, prioritize workload effectively, and quickly learn new software platforms . Benefits & Perks Flexible hybrid work schedule (3 days in-office, 2 days remote) Continuous learning, cross-training, and mentorship opportunities Collaborative, high-impact team culture where your insights make a direct impact