Payments Analyst

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Payments Analyst Location: San Diego, San Mateo, or Los Angeles, CA / Hybrid The Global Payments team enables players to seamlessly purchase digital content, services, and hardware across PlayStation commerce experiences. As part of the broader Global Payments and Fraud Management organization, we partner cross-functionally to optimize approval rates, reduce fraud, and introduce new payment methods across global markets. This role is based in San Diego, CA, USA or can be remote, where you will collaborate with highly skilled Payments professionals. As a Payments Analyst reporting to the Global Payment Analytics & Operations Manager in San Diego, you will support the growth and performance of PlayStation's global Payments ecosystem. You will analyze transaction data, monitor key performance metrics, and find opportunities to improve payment performance and customer experience. Using tools like SQL, Tableau, and Snowflake, you will generate insights, build reporting solutions, and contribute to data-driven decision-making across the business. This role is ideal for someone with strong analytical skills, attention to detail, and an interest in digital payments and e-commerce. Responsibilities: Monitor and analyze key payment performance metrics—including authorization rates, chargebacks, declines, and processing costs across providers, regions, and payment methods. Query and analyze large datasets to identify trends, anomalies, and opportunities for optimization. Build and maintain dashboards and reports to communicate performance insights to team members. Support investigations into payment issues and contribute to performance improvement initiatives. Deliver timely and accurate data insights for ad-hoc analyses and business requests. Communicate findings in a clear, actionable manner to Payments team members and cross-functional partners (e.g., Product, Fraud, Finance). Use SQL, Excel, and Tableau for data analysis and reporting; knowledge of Python, R, or other analytical software is an advantage. Requirements: Strong analytical abilities with the capacity to interpret complex datasets. Solid understanding of SQL (Snowflake experience preferred). Experience working with structured and unstructured data. Ability to translate data into clear, actionable insights and visualizations. Hands-on experience building dashboards and visualizations in Tableau. Proficiency in Excel for data analysis and confident in preparing presentations in PowerPoint to share results. Strong verbal and written communication skills, with the ability to present data findings to both technical and non-technical audiences. Proven ability to collaborate effectively across cross-functional teams. Committed to using data to improve decision-making across teams. Organized and diligent, with the ability to manage tasks independently and follow through on deadlines. 5+ years of experience in analytics, preferably payments, FinTech, or digital commerce. Preferred: Familiarity with the card-not-present (CNP) payments ecosystem, including subscription billing, alternative payment methods, credit card networks, and 3DS. Understanding of card network rules (such as Visa, MasterCard) and a broad knowledge of worldwide payments and settlement procedures. Experience working in e-commerce or other high-volume transaction environments. Exposure to global payment markets and interest in understanding regional preferences, currencies, and cross-border payments. Interest in or experience in gaming. #LI-SV1 At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $110,500 — $165,700 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.