Payments Relationship Manager

About Eneba At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. As a Payments Partnership Manager, you’ll: Facilitate the development and implementation of payment strategies in line with the overall business strategic directions to ensure Eneba’s stable growth. Maintain strong relationships with existing payment service providers (PSPs) as well as identify and onboard new partners. Participate in negotiations regarding terms, fees, and service levels with payment partners to ensure favourable conditions for Eneba. Improve payment-related processes, facilitate prompt issue resolution, and improve overall efficiency. Monitor transaction performance and success rates, identifying and resolving issues quickly to minimise user inconvenience. Collaborate with other teams such as product, legal, finance, customer support, marketing, etc. to ensure alignment and integration of payment solutions with the overall business strategy. Perform ad-hoc analysis and research to answer specific business questions and support decision-making. Requirements Proven experience in payments, financial services, business development, or a related field at a global level, preferably in the gaming or e-commerce industry. Proven track record of managing relationships with payment service providers and financial institutions. Excellent written and verbal communication skills, ability to present complex information in an easily understandable way. Strong problem-solving skills and ability to operate in an uncertain, fast-paced environment where priorities might change. Project management experience and confidence in the negotiations process. Time management and planning skills. What it’s like to work at Eneba *Opportunity to join our Employee Stock Options program. *Opportunity to help scale a unique product. *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. *Paid volunteering opportunities. *Work location of your choice: office, remote, opportunity to work and travel. *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes. *Please attach CV's in English. *To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice