Senior Client Relationship Manager

Senior Client Relationship Manager CuraLinc is seeking an experienced client services professional to directly manage business relationships with key employee assistance program (EAP) clients. The Senior Client Relationship Manager is responsible for developing and implementing strategies pertaining to account retention and growth. CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey. CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character. We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via [email protected]. Primary Responsibilities Manage And Grow Client Relationships: Act as the Primary Point of Contact for a Defined Book of Complex EAP and Wellness Clients, Maintaining and Growing Business Relationships by Delivering a Strategic, Value-Added Experience, Leading Proactive Renewal Efforts, and Identifying Opportunities to Expand Services in Alignment with Each Client's Long-Term Goals Provide Consultative Recommendations and Evaluate Program Performance: Offer Strategic and Consultative Recommendations to Help Clients Maximize The Value of Their EAP and/or Wellness Programs, Applying Deep Knowledge of Behavioral Health Trends to Translate Program Insights Into Actionable Strategies — While Continuously Evaluating Program Performance Through Executive-Level Business Reviews, ROI Analysis, and Close Coordination with Clinical and Operations Teams Develop Client-Specific Engagement Strategies: Collaborate with Client Plan Sponsors and Their Brokers to Develop and Implement Tailored Engagement Strategies for EAP and/or Wellness Programs, Leveraging Knowledge of Workforce Demographics and Organizational Culture to Design Impactful, Multi-Channel Communication Campaigns That Drive Sustained Employee Participation Coordinate Benefit Integration and Understand Product Suite: Navigate Complex, Multi-Vendor Benefit Environments to Ensure CuraLinc's EAP and Behavioral Health Services Integrate Seamlessly with a Client's Other Benefit Plan Components — While Maintaining a Comprehensive Understanding of CuraLinc's Product Suite, Market Trends, and Competitive Landscape to Serve as a Trusted Advisor to Clients, Brokers, and Consultants Represent CuraLinc Healthcare: Represent CuraLinc at Both Live and Virtual Client Presentations, Finalist Meetings, Health Fairs, and Industry Events — Presenting Program Outcomes and Strategic Recommendations with Confidence and Authority, Reinforcing CuraLinc's Position as a Leader in Employer-Sponsored Mental Health Coach, Collaborate, And Contribute to Team Success: Mentor and Support Junior Client Relationship Team Members While Actively Contributing to Team Meetings, Cross-Functional Initiatives, and Leadership Requests — Fostering a High-Performing, Collaborative Team Culture That Reflects CuraLinc's Mission and Values Key Skills and Competencies Exceptional Communication Skills: Demonstrated Excellence in Both Presentation and Written Communication, Delivering Complex Program Insights and Strategic Recommendations Clearly and Persuasively to Diverse Audiences Ranging from HR Administrators to C-Suite Executives Strategic Account Management: Proven Ability to Manage a Complex, High-Value Book of Business with a Focus on Long-Term Retention, Relationship Growth, and Identifying Opportunities to Expand CuraLinc's Impact Within Each Client Organization Consultative Problem-Solving: A Proactive Approach to Identifying Client Challenges and Developing Innovative, Data-Informed Solutions That Drive Measurable Program Outcomes and Long-Term Value Advanced Project and Organizational Management: Proven Expertise in Managing Complex, Multi-Stakeholder Accounts with Strong Organizational Skills to Ensure Timely Delivery, Accurate Reporting, and Successful Execution Across All Aspects of the Client Relationship Results-Oriented: Highly Motivated and Driven to Achieve Retention and Engagement Goals, with the Ability to Work Autonomously and Take Ownership of Account Outcomes Healthcare Benefits Acumen: Advanced Knowledge of EAP, Behavioral Health, Wellness, and the Broader Employer-Sponsored Benefits Ecosystem, Including Experience Navigating Multi-Vendor Environments with Brokers, Carriers, Consultants, and TPAs Strategic Thinking and Leadership: Exceptional Critical Thinking Skills with the Ability to Engage at an Executive Level, Provide Strategic Direction on Account Priorities, and Mentor Junior Team Members Toward High Performance and Professional Growth Required/Minimum Qualifications Three or More Years of Business-to-Business Account Management Experience Healthcare, Employee Benefits or Insurance Account Management Experience is Preferred (EAP, PBM, UM, Wellness, TPA, Carrier, Broker, etc.) Bachelor's Degree Preferred Working Knowledge of Microsoft Office Suite Strong presentation and Communication Skills This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical insurance, PTO, 401(k) with match, dental, vision, life and disability insurance. CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.