Payroll, Specialist

GENERAL INFORMATION

Role

Payroll Specialist - JL2

Reporting To

Payroll Service Manager

Direct Reports

None

II. ROLE DESCRIPTION

Overall objective of the Role

Performs all life-cycle payroll transactions and activities to ensure the processing of an accurate and timely payroll. Displays decision-making skills that support company and payroll policies.

Main Responsibilities

Key responsibilities:

• Independently process payroll from end to end according the defined standards and client requirements including all associated payroll tasks

• Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds

• Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities

• Be able to understand and interpret a payslip

• Be able to understand and follow the payroll calendar

• Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities

• Ability to recognize and deal appropriately with sensitive and confidential information

• Produce and understand standard and client specific payroll reports including statutory year end reporting needs

• Review and validate data for accuracy and completeness and initiates corrections per the defined standards

• Answer payroll related questions and requests

• Support and execute SOC1 Controls

• Maintain and apply defined work instructions (DWIs)

• Perform Transactions with Third parties

• Provide clear knowledge transfers to peers

• Support the Root Cause Analysis (RCA) process

• Support and manage system maintenance testing

• Support technical issue coordination and resolution

• Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures

• Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

• Adherence to all Security and Compliance procedures

• 100% Attainment of customer SLA agreements

• Adherence to quality standards

• Demonstrate professionalism and act responsibly

NGA Core Competencies

• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook

• Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities

• Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

IV. REQUIRED EXPERIENCE

Professional /

Job Experience

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

• Flexibility to support a global and fast paced environment

• Attention to detail

• Excellent written and verbal skills

• Self-motivated and a willingness to learn

• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree

Education and Training

Essential

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Desirable

• Experience working with HR and payroll data