Payroll Specialist - Canadian Payroll

Role Overview The Pay roll Specialist partners directly with clients to support pay roll processing and implementation using the platforms and systems we’ve helped implement. With strong Canadian pay roll expertise , this role serves as a trusted resource to clients implementing and using ERP and HR/ pay roll solutions in Canada, helping them establish accurate , compliant, and efficient pay roll processes. The ideal candidate combines hands-on Canadian pay roll experience with HR/ pay roll systems implementation and strong communication , analytical, and client service skills. They understand Canadian federal and provincial requirements and can translate those requirements into system configuration, business processes, and practical client guidance. Key Responsibilities Partner directly with clients to understand Canadian pay roll and HR business processes, requirements, and objectives . Support clients implementing and processing Canadian pay roll within ERP and HR/ pay roll systems, providing guidance on system use, pay roll regulations, and standard workflows. Apply knowledge of Canadian pay roll requirements and provincial nuances to help clients establish compliant pay roll processes and system configurations. Troubleshoot pay roll and system issues, determine root causes, and escalate technical concerns as needed. Provide proactive support during critical pay roll cycles, including pay roll deadlines, year-end reporting, and regulatory changes. Conduct client trainings or refreshers on pay roll tools, processes, Canadian pay roll requirements, and system updates. Collaborate internally with implementation teams to ensure smooth handoff from implementation to ongoing client support. Stay current on Canadian pay roll legislation, regulatory requirements, and technology platform enhancements to better serve client needs. Maintain detailed and accurate client documentation, call notes, configurations, and case updates. Minimum Requirements 3+ years of experience working with Canadian pay roll, with a strong understanding of Canadian pay roll processes, requirements, and compliance. Demonstrated knowledge of Canadian federal and provincial pay roll requirements and the ability to apply those requirements within pay roll or ERP systems. Experience working with pay roll and/or HR systems in an implementation, consulting, systems, or client-facing capacity. Experience supporting or implementing pay roll for Canadian organizations; experience working across multiple provinces is strongly preferred. Familiarity with payroll platforms such as Paymate, ADP Canada, or similar; experience with Canadian payroll systems such as Rippling, Payworks , and Dayforce is a strong plus. Proven ability to manage multiple projects or client implementations simultaneously while delivering high-quality results. Comfortable working directly with clients through video, phone, email, and other remote collaboration tools. Exceptional communication, analytical, troubleshooting, and problem-solving skills. Willingness and ability to learn new technology platforms and obtain Intacct and Sage HCM certifications. Preferred Attributes Experience with Canadian pay roll within an ERP implementation or consulting environment. Familiarity with Canadian pay roll complexities, including provincial requirements, statutory deductions, taxable benefits, vacation pay , year-end requirements, and other jurisdiction-specific considerations. Pay roll certification such as PCP, CPM, FPC, or CPP, or willingness to pursue relevant certification. Familiarity with Construction Pay roll, including Union and Prevailing Wage. A natural collaborator and coach with a client-first mindset. Adaptable and resourceful in dynamic or complex client environments. Committed to continuous learning, regulatory awareness, and process improvement. Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation Note: Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.