Payroll Tax Manager (North America)

The Payroll Tax Manager independently leads U.S. payroll tax compliance for a complex, high-volume, multi-state and multi-entity payroll environment, with growing support for North America payroll tax needs. This role owns tax filings, reconciliations, registrations, agency matters, vendor oversight, controls, research, and issue resolution from discovery through closure while partnering with the Payroll Operations team.

Position Responsibilities

Payroll Tax Compliance, Registrations, and Agency Management

• Own U.S. payroll tax compliance across federal, state, and local jurisdictions, including filings, remittances, reconciliations, registrations, notices, amendments, and agency account maintenance.
• Lead quarter-end and year-end tax activities, ensuring taxable wages, deposits, general ledger activity, vendor data, agency records, and employee tax forms are accurate and supported.
• Research tax requirements, monitor law changes, determine operational impacts, and maintain clear governance, controls, documentation, and audit evidence.
• Work directly with agencies and internal partners to resolve account setup issues, missing filings, payment discrepancies, tax rates, notices, and other compliance concerns.

Vendor Oversight, Systems, and Issue Resolution

• Own payroll tax matters involving payroll and tax filing vendors, including filing results, exceptions, amendments, account setup, notices, open items, and service performance.
• Hold vendors accountable for timely investigation, clear root-cause analysis, corrective action, and documented closure; challenge incomplete responses and escalate recurring or high-risk issues.
• Analyze payroll tax data across payroll, human resources, finance, tax filing, vendor, and agency systems to identify errors, risks, trends, and control gaps.
• Build reconciliations, exception reports, dashboards, testing evidence, and control procedures that improve accuracy, visibility, and sustainability.

Judgment, Communication, and Process Improvement

• Interpret complex payroll tax requirements, form a clear recommendation, and explain the facts, risk, options, and business impact in plain language.
• Coordinate across Payroll, Tax, Legal, Finance, Technology, vendors, and agencies to drive decisions, resolve issues, and confirm outcomes.
• Provide concise leadership updates on material risks, decisions required, corrective actions, and resolution status.
• Convert lessons learned from notices, corrections, amendments, and agency issues into stronger processes, controls, training, and documentation.

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Tax, or a related field, or equivalent relevant professional experience.
• Seven or more years of progressively responsible payroll tax experience in a complex, multi-state, multi-entity environment.
• Deep knowledge of U.S. federal, state, and local payroll tax withholding, reporting, depositing, filings, registrations, and agency resolution.
• Demonstrated ownership of quarter-end and year-end payroll tax reconciliations, filings, W-2/W-2c processes, notices, amendments, and tax vendor management.
• Ability to independently research complex tax issues, make recommendations, and drive outcomes when no documented process exists.
• Strong Excel, data analysis, documentation, control, project management, and communication skills.
• Preferred Certified Payroll Professional designation (CPP); experience with Workday, ADP GlobalView or another enterprise payroll platform, ADP SmartCompliance or another tax filing platform, SAP payroll or payroll accounting data, and financial services or another highly regulated industry.
• Preferred Experience supporting mergers, acquisitions, new entities, reorganizations, new jurisdictions, Canadian payroll tax matters, artificial intelligence-assisted research, automation, or reconciliation tools.

What Helps You Succeed

• Make timely decisions using facts and considering risk and business impact.
• Work well when the path is not clear. Identify what is known, what still needs to be learned, and what decision needs to be made.
• Work independently within your responsibilities and involve leaders when needed.
• Take ownership of your work and follow through on commitments.
• Balance priorities by considering deadlines and the impact on the business and employees.
• Explain complex topics in clear, simple language and adapt your communication to your audience.
• Build trust by being open, reliable, and collaborative.
• Ask thoughtful questions when information is incomplete and suggest practical improvements.
• Stay calm in urgent situations and help clarify next steps.
• Learn from experience and use those lessons to improve future decisions and ways of working.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$92,475.00 USD - $160,290.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

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Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.