Job Description
Details
Requisition ID:
PCGJP00003799
Requisition Title:
(Agile1)IT - Application Operations Analyst, Associate
Description:
LOCALITY PREFERENCE: Preference is Bay Area, then Service Territory, and
the onshore.
HYBRID: The current team is remote, but occasionally meet
in OGO or San Ramon
TOP THINGS:
Large Application Operations,
Linux and Oracle experience,
Integration.
*Client laptop will be provided. It's vital for the role
to have a PG&E laptop. However, in case of major delays, the vendor should
be able to provide one to start the assignment for initial orientation. A
PG&E laptop is required to perform the requirements of the job.
IT APPLICATIONS OPERATIONS ANALYST – CAREER
A.
SUMMARY
The Career IT Application Operations Analyst conducts
basic and intermediate tasks under direction of a more senior Application
Operations Analyst.
Adheres to Work
Instructions and/or processes as defined in Run Books and Playbooks.
Applies technical skills to resolve
application and data related problems of well-defined scope as specified by
procedural guidelines or under direction of a more senior Application
Operations Analyst.
Escalates to more
experienced resources on unusual or more difficult problems.
Fields a broader range of assignments and may
be asked to develop solutions.
Individuals may begin to be responsible for scoping work.
Follows existing Application Development
Frameworks, Coding Guidelines and Database Standards when developing.
B.
JOB
DUTIES
1.
Analyzes
existing SmartMeter application interfaces and tools, prepares logical models
and procedures, creates SQL code and scheduling scripts, and tests/debugs the
application interfaces and tools.
2.
Diagnoses,
isolates and corrects data and performance faults in the systems involved.
3.
Prepares
and obtains approval of system and development documentation.
4.
Executes
planned and ad-hoc corrective maintenance to sustain continuous system
operations.
5.
Analyze,
evaluate, debug and diagnose bugs, incidents and exceptions in existing
SmartMeter applications, interfaces, processes, and procedures.
6.
Identify
and correct any discrepancies in the data collected, reported and processed in
the SmartMeter systems.
7.
Interacts
with users, business stakeholders and team members, typically discussing and
reporting progress of requests and individual incidents.
8.
Executes
quality control tasks as directed.
9.
Provide
oversight for the 24-hour clock packages processing to ensure timely bill
delivery as agreed to with Meter to Cash Customer Care organization metrics and
service level agreements.
10.
Provide
back up support and recommendations for failed processing related to the
24-hour clock packages to be processed timely to ensure customer web
presentment and bill print of accurate usage file data
11.
Develops
conversion and implementation plans.
12.
Assist
in the definition, development, and documentation of SmartMeter systems’
business requirements, objectives, deliverables, and specifications on a
project-by-project basis in collaboration with internal users and departments.
13.
Proposes
enhancements to procedures, processes and tools based on experiences with
current methods.
14.
Provide
timely, professional, straight forward (non-technical) communications
15.
May also
interact with suppliers and contractors when warranted.
C.
KNOWLEDGE/ABILITIES
Has familiarity and working knowledge of infrastructure
components such as Linux servers, Networks, Backups and Oracle databases.
Has excellent written and verbal communications
skills.
Is able to work and communicate across multiple
departments.
Has excellent analytical, problem-solving and technical
troubleshooting skills Is able to work independently and as part of a team.
D.
REQUIREMENTS
BA/BS in Computer Science, Business, or equivalent
experience;
5+ years experience designing, deploying, troubleshooting
applications, infrastructure technologies, operations support and analysis
experience. Experience with design and deployment of large scale and complex
infrastructure-application systems.
Requisition Start Date:
03/02/2026
Requisition End Date:
03/01/2027
SAP Organization Unit:
SMOC-Cont
Site:
Oakland
General Office (OGO) Campus
Building:
Oakland
General Office (OGO)
Requirements
Team of 5, has worked together for some time, mostly remote- they
get together occasionally. *** ideally finding candidate that is
local to bay area . 2
nd
choice would be pge service
territory, 3
rd
choice would be in PST timezone, possibly cst
timezone - BUT THEY WOULD NEED TO COVER PST WORK HOURS
THE TEAM WILL PAY MORE FOR THE SMART METER/ UIQ
EXPERIENCE
Smart Meter Operations Center ( SMOC)
Team monitors all applications that read the electronic meters
that collect data, goes thru many interfaces for different parts of the
business ( billing, load management, energy restorations, etc)
Itron UIQ is the enterprise application that runs on RedHat
Linux
Day to day activities include standard product
release ( update for smart meter version) = looking at what will
change, plan analyze, understand the changes, create project scope , testing ,
new functionality , code drop, system integration, full scale testing, go
live
Project focused role ( work on the upgrade), but if incidents
arise, will be pulled in.
Linux and Oracle knowledge- able to run queries
Top Things
Itron UIQ
AMI, Automated Metering (can take
resources from electric/ water/ gas)
Large enterprise implementation/ updating
releases experience
Experience troubleshooting applications
SQL