Job Summary (List Format):

- Position: Penalty Support Specialist (AZDOR - Taxpayer Services)
- Location: Phoenix, AZ (Hybrid; 10% onsite at 1600 W. Monroe, Phoenix, AZ 85007)
- Contract Length: 1 year from projected start date
- Pay Rate: $18/hr on W2 (all inclusive), overtime available
- Work Hours: Monday to Friday, 8 am - 5 pm (40 hours/week)
- Onsite Requirement: Must be onsite as needed to process mail
- Candidate Requirement: Local candidates only; must be available for in-person interview and able to start within 2 weeks of offer

Primary Responsibilities:
- Process incoming AZ tax forms (Forms 285 and 290), review for accuracy and completeness
- Prepare and process Power of Attorney (POA) and Penalty Abatement forms for data entry
- Organize and securely store paper, email, and fax records of forms and actions taken
- Research and resolve POA and prescreening issues or questions
- Serve as point-of-contact for taxpayer inquiries related to Forms 285 and 290
- Provide basic (tier 1) customer service to taxpayers regarding form completion
- Escalate complex or intermediate taxpayer inquiries to senior team members
- Process mail onsite as assigned
- Perform other administrative duties as assigned

Required Skills:
- Basic administrative skills (typing, filing, etc.)
- Knowledge of basic office equipment
- 10-key experience (preferred)
- Ability to handle confidential information securely

Education:
- Associate’s degree or equivalent experience preferred

Other Requirements:
- Must pass background check and drug screening (HireRight/Global ID facial biomatrix)
- Must specify current location on resume (local only)
- Must be able to attend in-person interview within 1 week of posting close date

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision.

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.