Pension Benefits Administrator

Pension Benefits Administrator

Remote Position

Pay rate: $19.38–$24.23 per hour. This pay rate may be lower than your state’s minimum wage, so please take this into consideration before applying.

Schedule: An eight-hour shift between 8:00 a.m. and 6:00 p.m. Eastern Time.

About the Role

We are seeking a dedicated and detail-oriented Pension Benefits Administrator to help ensure client satisfaction and operational excellence. The ideal candidate is highly organized, comfortable working across multiple systems, and experienced with Microsoft Excel. Experience with SQL or database queries is a plus.

As a Pension Benefits Administrator, you will work collaboratively with a team to research and respond to pension plan questions, resolve participant issues, review benefit reports, and support accurate and timely benefit administration. You will have a direct impact on the quality of the services and information provided to participants, beneficiaries, clients, and third parties.

This position offers an opportunity to develop pension administration expertise, learn new processes, and contribute to projects while working in a remote environment.

Responsibilities

• Triage, research, and respond to participant issues involving eligibility, benefit calculations, plan provisions, tax inquiries, and electronic funds transfer (EFT) questions.
• Review benefit reports, including Business Requirements Documents (BRDs), and take appropriate action as needed.
• Complete payment setups for pension annuities and lump-sum payments under the direction of a senior team member.
• Perform complex and non-complex research and data analysis to resolve inquiries from participants, clients, and third parties, providing supporting documentation and detailed explanations.
• Acquire, review, and communicate relevant information and documentation to be shared with plan participants and beneficiaries.
• Respond to customer inquiries, pension verification requests, and form reprint requests.
• Research and resolve issues involving records with missing or incomplete data.
• Work with banking vendors to assist with participant questions and service requests.
• Use PASS and other applicable systems to complete assigned pension administration activities.
• Run queries and reports to retrieve, review, and analyze information.
• Contribute to projects and additional assignments with guidance from senior team members.
• Collaborate with colleagues and leadership to resolve unusual or complex issues.
• Maintain knowledge of applicable legal and regulatory changes, industry trends, and developments affecting retirement benefits, plan requirements, and Summary Plan Descriptions (SPDs).
• Perform other duties as assigned while complying with all applicable policies, procedures, and quality standards.

Requirements

• Must be at least 18 years of age.
• Must be able to pass a criminal background check.
• Strong verbal and written communication skills.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Ability to navigate and work across multiple computer systems and applications.
• Basic Microsoft Office proficiency, including Excel.
• Ability to manage assigned tasks, follow established procedures, and meet deadlines.
• Ability to work independently and collaboratively in a remote environment.
• Willingness to learn new systems, processes, and responsibilities.
• Must pass an internet speed test with download speeds equal to or greater than 25 Mbps, upload speeds equal to or greater than 5 Mbps, and ping equal to or less than 175 ms.
• Must have the ability to connect to a modem or router using an Ethernet cable.

Preferred Qualifications

• Experience with Microsoft Excel beyond basic functions.
• Familiarity with SQL, database queries, or reporting tools.
• Experience with pension administration, retirement benefits, financial services, or benefits processing.
• Experience researching customer inquiries, reviewing reports, or analyzing data.
• Knowledge of pension plan provisions, benefit calculations, or retirement plan documentation.

Training and Development

Training and support will be provided to help you learn the responsibilities of the role. Initial training for certain tasks is expected to take approximately one month, with additional training as new responsibilities are introduced.

The ideal candidate is eager to learn, comfortable adapting to changing business needs, and committed to producing accurate, high-quality work.

Remote Work and Hiring Locations

This is a remote, work-from-home position. Applicants must have a reliable internet connection that meets the required speed test standards and the ability to connect to a modem or router using an Ethernet cable.

We are currently not hiring in the following geographies, including but not limited to:

States: Alaska (AK), California (CA), Hawaii (HI), Massachusetts (MA), Illinois (IL), Montana (MT), and New York (NY).

Metro areas: Minneapolis, MN; Chicago, IL; New York City, NY; Portland, OR; Montgomery County, MD; Seattle, WA; and Washington, DC.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency and Benefits

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated annual salary range for this role is $40,320–$50,400.